Every time you turn on the tap, you can trust that your water is safe, clean and ready to use. We’re proud to deliver high-quality water and wastewater services that protect your health, the environment and public property.
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Our commitment
- Our Water and Wastewater Services meet all legislative and regulatory requirements and we continuously improve the City’s Drinking Water Quality Management System to maintain high standards.
- We deliver reliable, safe and clean drinking water.
- We keep sanitary and storm sewer systems working smoothly. Our systems remove wastewater, rainwater, and snowmelt to protect the environment.
What is a Quality Management System (QMS)?
A Quality Management System (QMS) is a set of policies and procedures that guide how we manage resources and responsibilities. Industries like food production and manufacturing use QMS to ensure quality, and we do the same for your drinking water.
Why is QMS important for drinking water?
After the Walkerton Water Inquiry, Justice O’Connor recommended a municipal drinking water licensing program. Part of this program is the Drinking Water Quality Management Standard (DWQMS). This system ensures your water stays clean and safe.
How does DWQMS benefit you?
- Your water meets the highest safety standards.
- Risks to water quality are identified and addressed quickly.
- Our operations are efficient, effective, and transparent.
What does DWQMS require?
The DWQMS outlines 21 elements municipalities must include in their operational plans, such as:
- Describing the drinking water system
- Setting up internal audits to ensure quality
- Preparing for emergencies related to drinking water
Our operational plan is reviewed by the Ministry of the Environment and accredited by NSF International Strategic Registrations (NSF-ISR).
Learn more
Niagara Falls has received full accreditation. You can view copies at City Hall or the Municipal Service Centre. We’re proud to provide safe, clean water and are happy to share more about how we do it!
