Water Information

City Hall is open to the public by appointment only.

To make an appointment please call extension 4289. 

The MacBain Community Centre is closed until further notice.  

 

Payment Options

  • Paid through your financial institution
  • By signing up for Pre-Authorized Water Bill Payments.  Visit the Pre-Authorized Water Payments page for details and an application form 
  • A drop box is also available outside City Hall on the Erie Avenue side of the building (please do not deposit cash into the drop box) or at the front door of City Hall facing Queen Street or outside the main entrance of the Macbain Centre
  • By making an appointment at City Hall
  • Dashboard customers can pay with a credit card (convenience fee applied) through their water dashboard account  

Contact Information

  • Tenants signing up for water accounts can email [email protected] or call 905-356-7521 ext. 4347 for more information
  • For further water information, please email [email protected] or call 905-356-7521 ext.4347
  • For all other information, please email [email protected]ca 

 

Water Account Online

Get information about your water account using our website.  You can:

  • View billing and payment history
  • See your usage and compare your annual consumption
  • Report meter readings
  • Pay your water bill using a credit card (convenience fee will apply) and more!

Visit the MyCity Dashboard to create a profile and add your water accounts. 

 

Rate Card

The Water Rate card lists information about the current Water and Sewer Rates. You can also view the current Water By-law for additional details. 

 

Senior Water/Property Tax Credit

A $100 Water Account Credit and/or a $80 Property Tax Account Credit is available to those who qualify.

The credit is available to those who meet the following qualifications:  

  • A City of Niagara Falls Water Customer 
  • A City of Niagara Falls Property Owner and residing at the property
  • Must be receiving the Federal Government Guaranteed Income Supplement
  • Age 65 or over on June 30, 2021
  • This rebate(s) will be applied as a credit on your water account.

For more information, you can contact City Hall at 905-356-7521 extension 4311 or 4301.

Application Requirements

To apply, you will need to provide:                    

  • Proof of Guaranteed Income Supplement (i.e. Letter of Change to your GIS amount).
  • LETTER OF CHANGES ARE MAILED BY REVENUE CANADA TO YOU IN JULY. You can visit your Canada.ca My Service Account to check your information. 
  • Verification of identification

Applications are available from August 1, 2021- October 31, 2021

 

Disabled Persons Water/Property Tax Credit

A $100 Water Account Credit and/or a $80 Property Tax Account Credit is available to those who qualify.

The credit is available to those who meet the following qualifications:  

  • A City of Niagara Falls Water Customer residing at the property
  • A City of Niagara Falls Property Owner and residing at the property
  • Must be receiving the Ontario Disability & Support Program

This rebate(s) will be applied as a credit on your water account.

Note: One rebate per household.  This rebate cannot be combined with the Senior Water Account Rebate or the Senior Property Tax Rebate.

For more information, you can contact City Hall at 905-356-7521 extension 4311 or 4301.

Application Requirements

To apply, you will need to provide:                    

  • Proof of Ontario Disability Support Program
  • Address verification

Applications are available from August 1, 2021 to October 31, 2021

 

Relevant Reports and Policies