Water Reports
Municipal Works prepares the Annual Water Reports for the City of Niagara Falls. These reports are prepared in compliance with Section 11 and Schedule 22 Ontario Regulation 170/03 made under the Safe Drinking Water Act 2002 (R.S.O. 2000). The Water Rates By-law is also available on-line. The Water Reports are available online.
Drinking Water Quality Management System
The Drinking Water Quality Management System (DWQMS) is a system designed to protect citizens from poor drinking water. The DWQMS provides a list of elements that a municipality must address in regards to Water Operations. Visit the Drinking Water Quality Management System page for more information.
Lead Sampling Program
To further protect the Citizens of Niagara Falls from unsafe drinking water the City has enacted a Lead Sampling Program. This program will aid in regards to testing the drinking water and requires all municipalities to regularly sample. Click here to learn more about the Lead Sampling Program
Watermain Breaks
Up to date information of any broken Watermains and remedies for discoloured water following watermain breaks/repairs, can be found on the Watermain Breaks page.
To report a watermain break please call the Municipal Service Centre, at 905-356-1355.
Water Meter Installation and Billing
- All billing questions please call City Hall, Finance Department at 905-356-7521 ext. 4347.
- All water meter technical problems please contact Water & Wastewater Services at 905-356-7521 ext. 6300
Water Meter By-pass Inspection
The City of Niagara Falls is conducting inspections on water meters that are 1" or greater. For more information, visit the Water Meter By-pass page.
Shut Off/Turn On Supply of Water
For an emergency or planned shut off/turn on of the water supply to your building call Water & Wastewater Services at 905-356-1355 ext. 6300
The cost for each is:
- During regular working hours Mon to Friday 8 a.m. to 4 p.m is $79.32
- After hours including weekends and holidays is $213.78
Sewer Diversion Relief
Applications for sewer diversion relief will be accepted until March 1st for applicable diversions occurring during the previous calendar year.
Applications shall be submitted to the attention of the Manager of Water and Wastewater, and shall be accompanied by an application fee (cheque) in the amount of $125.00 made payable to the City of Niagara Falls (alternate payment arrangements may be accommodated upon request).
All sewer diversion relief applications shall include a detailed engineering report signed and sealed by a Professional Engineer licensed in Ontario.
Please see below link to a policy for more information.
City of Niagara Falls Sewer Diversion Policy
