Specific Service Inquiries
Send a specific inquiry to a department by selecting a category and clicking Send Message.
Select a category (required) Property Standards Lack of Heat Unsafe Conditions of Building/Property Building without a permit Other Noise Signs Fence Hedges Litter Licence Dogs Tall Grass Skateboards Smoking Vehicles Weeds Encumbrance Dumping Cats Downspouts Other Zoning Claims Marriage Licences By-law Related Elections Birth Certificates Fence Disputes Other Business Licences Coronation 50 Plus Centre Taxes Assessment Budget Payments Invoices Fire Services City Employees Firefighter Recruitment Job and Employment Opportunities Legal Mayor's Office Illegal Dumping Park/Trail Vandalism Pot Hole Report Snowplow Damage Street Light Outage/Repair Rzone Incident Other On Street Lots Permit Blocking Driveway/Laneway/Fire Route Abandoned Street Parking Exemptions Planning Recreation and Culture General Information Bidders List Tenders/Quotations/ Bids/EOI Traffic Sign missing Meter Fail Street Name Sign missing Street Hardware Problem (bins, planters, etc.) Traffic Signals School Crossing Concerns Ticket Related Customer Relations Stops / Shelters Routes / Detours Information / Fares Other Website Problem / Question Current Designation / Permitted Used Open Form Department Email Listing Hours of Operation City Hall
City Hall is
open Monday to Friday, 8:30 A.M. to 4:30 P.M., holidays excluded. View the Holidays Closures page for a listing of the days that City Hall is closed. Even when City Hall is closed, you can contact the Municipal Service Centre for municipal emergencies. MacBain Community Centre - Customer Service Centre Monday, Tuesday, Friday 8:30 a.m. to 4:30 p.m. Wednesday, Thursday 8:30 a.m. to 6:30 p.m. Saturday 9:00 a.m. to 12:00 p.m. Niagara Falls Museums
Niagara Falls Museums website for their contact information and hours of operation. After-Hours Water or Sewer Issue
If you are experiencing an urgent after-hours water or sewer issue, please contact our Service Centre directly at
905-356-1355. Calling or Faxing City Hall
When dialing the main
City Hall phone number 905-356-7521 you will be answered by our automated system. If you are calling from outside of the Niagara Area, you can use the Toll-Free number for City Hall: 1-877-999-7521. View the Phone and Fax Directory for common extensions and fax numbers. Directions City Hall
Get directions to City Hall from the
Directions page. It provides a map and driving directions from many different entry areas of Niagara Falls. 4310 Queen Street Niagara Falls, Ontario Canada L2E 6X5 MacBain Community Centre
map to the MacBain Community Centre. You can also contact them by phone at 905-356-7521, extension 3330. 7150 Montrose Road Niagara Falls, Ontario L2H 3N3 Tourism Information
For all tourism related items, please visit the
Niagara Falls Tourism website.