When contacting City Hall by telephone at 905-356-7521, you can either say the name of the person or the division name that you would like to speak to and the Automated attendant will direct the call. In addition, you can also dial by extension. Listed below are extensions for each division within City Hall.
| Department | Extension | | Department | Extension | | Department | Extension |
|---|
| Administrator's Office | 5101 | | Mayor's Office | 4202 | | Building Services | 4350 |
| Business Development | 5000 | | Clerk's Services | 4272 | | Finance | 4306/4313 |
| Human Resources | 4317 | | Information Systems | 4018 | | Legal | 4240 |
| Municipal Works | 4211 | | Recreation and Culture | 3330 | | Planning | 4234 |
| Service Centre | 6200 | | Transportation Services | 5200 | | Small Business Centre | 5004 |
Direct Phone Numbers
The following are offices that have direct phone numbers: City Hall: 905-356-7521 or 1-877-999-7521
| Location | Phone | | Location | Phone |
|---|
| Niagara Falls Transit | 905-356-1179 | | Fire Department | 905-356-1321 |
| Fairview Cemetery | 905-354-4721 | | Niagara Falls Public Library | 905-356-8080 |
| Chippawa Arena | 905-295-6554 | | Coronation Recreation Centre | 905-356-6493 |
| Municipal Works Service Centre | 905-356-1355 | | Lundy's Lane Cemetery* | 905-354-8476 |
| Niagara Falls History Museum | 905-358-5082 | | F.H. Leslie Pool** | 905-356-6217 |
| Prince Charles Pool** | 905-354-8104 | | Niagara Falls Lions Club Pool** | 905-358-5385 |
| Mitchelson Park Pool** | 905-358-9850 | | W.A. (Buck) Hinsberger Pool** | 905-295-7063 |
| Willoughby Historical Museum | 905-295-4036 | | Niagara Peninsula Energy Inc. | 905-356-2681 |
| * - Available from April to October | | ** - Available from June to August |
Fax Numbers
| Department | Fax | | Department | Fax |
|---|
| Mayor/CAO's Office | 905-374-3557 | | Business Development | 905-357-9293 |
| Legal | 905-371-2892 | | Clerk's | 905-356-9083 |
| Human Resources | 905-356-5110 | | Finance / Taxes | 905-356-0759 |
| Finance Administration | 905-356-2016 | | Municipal Works | 289-296-0048 |
| Small Business Centre | 905-357-9293 | | Fairview Cemetery | 905-354-7706 |
| Transit / Transportation Services | 905-356-5576 | | Transit Garage | 905-356-7746 |
| Traffic / Transportation Planning | 905-353-0651 | | Traffic / Parking Field Operations | 905-356-6460 |
| Planning | 905-356-2354 | | Building Services | 905-374-7500 |
| Service Centre | 905-356-6460 | | Service Centre Garage | 905-353-9468 |
| Stores | 905-356-7556 | | Environmental Services | 905-353-8612 |
| Recreation & Culture | 905-356-7404 | | Coronation Centre | 905-356-7224 |
| Gale Centre Arena | 905-354-9119 | | Chippawa Arena | 905-295-1823 |
| Fire Department Admin | 905-356-6236 | | Fire Prevention | 905-356-1583 |
| Niagara Falls Museums | 905-358-0920 | | Willoughby Museum | 905-295-4386 |
| Information Systems | 905-374-2880 | | | |
