Specific Service Inquiries
Send a specific inquiry to a department by selecting a category and clicking Send Message.
Department Email Listing
Emergencies After Hours
City staff are available 24/7 to respond to municipal service-related emergencies, even when our administration offices are closed.
- For urgent municipal issues, such as water main breaks or sewer backups, call the Municipal Service Centre at 905-356-1355.
City Facilities and Operating Hours
City Hall
- Address: 4310 Queen Street, Niagara Falls, Ontario, Canada L2E 6X5
- Phone: 905-356-7521 to reach our automated system.
- Hours: Open Monday to Friday, 8:30 am to 4:30 pm (closed on holidays)
- Holiday Closures: Check the Holiday Closures page for closure dates.
- Directions: Get directions to City Hall on the Directions page. It provides a map and driving directions from many different entry areas of Niagara Falls.
Wayne Thomson Building
- Address: 4343 Morrison Street, Niagara Falls, Ontario, Canada L2E 6Z9 (next to City Hall)
- Phone: 905-356-7521 to reach our automated system.
- Hours: Open Monday to Friday, 8:30 am to 4:30 pm (closed on holidays)
- Holiday Closures: Check the Holiday Closures page for closure dates.
MacBain Community Centre
- Address: 7150 Montrose Road, Niagara Falls, Ontario, Canada L2H 3N3
- Phone: 905-356-7521 x 3330
- Customer Service Centre Hours: Monday to Friday, 8:30 am to 4:30 pm (closed on holidays).
- Facility Hours: For facility hours, visit the MacBain Community Centre page.
- Holiday Closures: Check the MacBain Community Centre page for closure dates.
Gale Centre Arena
- Address: 5152 Thorold Stone Road, Niagara Falls, Ontario, Canada L2E 0A2
- Phone: 905-356-7521 x 5601
- Hours: To find hours and holiday closures, visit the Arena Opening and Closing Dates page.
Niagara Falls Exchange
Niagara Falls Museums
Phone and Fax Info
When you call City Hall at 905-356-7521, our automated system will guide you. If you are calling from outside Niagara, use the Toll-Free number 1-877-999-7521. View the Phone and Fax Directory for common extensions and fax numbers.
Tourism Information
For anything tourism-related, visit the Niagara Falls Tourism website.