Contact the City

Specific Service Inquiries

Send a specific inquiry to a department by selecting a category and clicking Send Message.

Department Email Listing

DepartmentEmail Address
Building Services[email protected]
Business Development[email protected]
Chief Administrator's Office[email protected]
Clerks[email protected]
Finance[email protected]
Fire Services[email protected]
Human Resources[email protected]
Legal Department[email protected]
Mayor's Office[email protected]
Municipal Bylaw Enforcement Services[email protected]
Municipal Works[email protected]
Planning and Development[email protected]
Recreation and Culture[email protected]
Transportation and Parking Services[email protected]

Emergencies After Hours 

City staff are available 24/7 to respond to municipal service-related emergencies, even when our administration offices are closed.

  • For urgent municipal issues, such as water main breaks or sewer backups, call the Municipal Service Centre at 905-356-1355.

City Facilities and Operating Hours

City Hall

  • Address:  4310 Queen Street, Niagara Falls, Ontario, Canada L2E 6X5
  • Phone:  905-356-7521 to reach our automated system. 
  • Hours:  Open Monday to Friday, 8:30 am to 4:30 pm (closed on holidays)
  • Holiday Closures: Check the Holiday Closures page for closure dates. 
  • Directions: Get directions to City Hall on the Directions page. It provides a map and driving directions from many different entry areas of Niagara Falls.

Wayne Thomson Building

  • Address:  4343 Morrison Street, Niagara Falls, Ontario, Canada L2E 6Z9 (next to City Hall)
  • Phone:  905-356-7521 to reach our automated system. 
  • Hours:  Open Monday to Friday, 8:30 am to 4:30 pm (closed on holidays)
  • Holiday Closures: Check the Holiday Closures page for closure dates.

MacBain Community Centre

  • Address:  7150 Montrose Road, Niagara Falls, Ontario, Canada L2H 3N3
  • Phone:  905-356-7521 x 3330
  • Customer Service Centre Hours:  Monday to Friday, 8:30 am to 4:30 pm (closed on holidays).
  • Facility Hours:  For facility hours, visit the MacBain Community Centre page.
  • Holiday Closures: Check the MacBain Community Centre page for closure dates. 

Gale Centre Arena

  • Address:  5152 Thorold Stone Road, Niagara Falls, Ontario, Canada L2E 0A2
  • Phone:  905-356-7521 x 5601
  • Hours:  To find hours and holiday closures, visit the Arenas page.

Niagara Falls Exchange

Niagara Falls Museums

Phone and Fax Info

When you call City Hall at 905-356-7521, our automated system will guide you. If you are calling from outside Niagara, use the Toll-Free number 1-877-999-7521. View the Phone and Fax Directory for common extensions and fax numbers.

Tourism Information

For anything tourism-related, visit the Niagara Falls Tourism website.