Contact the City

General Comments / Complaints

How can we help?
General comments, inquiries and complaints

Specific Service Inquiries

Send a specific inquiry to a department by selecting a category and clicking Send Message.

After-Hours Water or Sewer Issue

If you are experiencing an urgent after-hours water or sewer issue, please contact our Service Centre directly at 905-356-1355.

Calling or Faxing City Hall

When dialing the main City Hall phone number 905-356-7521 you will be answered by our automated system. If you are calling from outside of the Niagara Area, you can use the Toll-Free number for City Hall: 1-877-999-7521. View the Phone and Fax Directory for common extensions and fax numbers.

Hours of Operation

City Hall

City Hall is open Monday to Friday, 8:30 A.M. to 4:30 P.M., holidays excluded. View the Holidays Closures page for a listing of the days that City Hall is closed. Even when City Hall is closed, you can contact the Municipal Service Centre for municipal emergencies.

MacBain Community Centre - Customer Service Centre

  • Monday, Tuesday, Friday 8:30 a.m. to 4:30 p.m.
  • Wednesday, Thursday 8:30 a.m. to 6:30 p.m.
  • Saturday 9:00 a.m. to 12:00 p.m.

Niagara Falls Museums

Visit the Niagara Falls Museums website for their contact information and hours of operation.

Directions

City Hall

Get directions to City Hall from the Directions page. It provides a map and driving directions from many different entry areas of Niagara Falls.

4310 Queen Street
Niagara Falls, Ontario
Canada
L2E 6X5

MacBain Community Centre

View a map to the MacBain Community Centre. You can also contact them by phone at 905-356-7521, extension 3330.

7150 Montrose Road
Niagara Falls, Ontario
L2H 3N3

Tourism Information

For all tourism related items, please visit the Niagara Falls Tourism website.