COVID-19 Service Updates

Niagara Falls Transit is committed to keeping its customers and staff safe. Enhanced cleaning procedures and public health recommended practices have been implemented for transit.

The following reduction in Niagara Falls Transit service must be undertaken further to Public Health and provincial guidelines and in the best interest of operations and public safety:

  • Niagara Falls Transit will be providing regular Day and Evening hourly service for ALL TRIP PURPOSES – No 30 minute peak service is being provided on any City route at this time.
  • Regular Sunday & holiday service has returned on Niagara Falls Transit service. Visit the Transit Routes page for information on our routes and schedules.
  • WEGO Red & Blue lines will be providing Fall weekday level service (Monday to Sunday, including holidays). Please see the WEGO Route Schedule
  • Chair-A-Van will continue to reduce riders onboard for health & safety reasons. Please call St. John's Ambulance at 905-357-0122 for more information about how this affects you.
  • Niagara Region Transit is making temporary service changes, which come into effect on July 2, 2020. These changes are a result of impacts on service demands and resources due to COVID-19. The hours of service will now be slightly reduced from 7 a.m. to 9 p.m., with the last trips departing during the 8 p.m. hour. All Niagara Region Transit routes will continue to operate with hourly service.
  • GO Bus & Train service has been modified due to COVID-19. View the GO Train Service page for details.
  • View details about the Transit Recovery Plan starting on June 29th.

What is Niagara Falls Transit Services doing to protect Operators and riders?

  • Niagara Region passed By-Law No 2020-46 making it mandatory that all public transit users wear a mask or face covering while on a bus where physical distancing can be a challenge.
  • We have installed bio-barriers between you and our Operator. To further exercise safe social distancing between the Operator and Passengers (as a precautionary measure against COVID-19), some of our front seats will be blocked off from Passenger's use with signage and tape.
  • To create more space for our riders, we have opened up the rest of the interior of the bus to allow for up to 50% of our seated capacity. That is 20 people on a 40 foot bus and 30 people on a 60 foot articulating bus.
  • Fares are now expected when you board at our front door. You must present your fare or pass to ride.
  • Post-secondary student U-Passes are no longer valid, all college or university students are required to purchase ADULT pass products for both regional and city transit services.
  • ADULT passes for local transit services can be purchased at one of the City Outlets
  • Regional and City passes may be purchased after August 10, 2020 at the MacBain Centre or at City Hall during posted business hours for each public location.
  • We continue to offer front door boarding for persons with disabilities - please indicate to your driver that you require ramp service or to board as per the Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code. Drivers have been issued gloves to secure any equipment onboard. They may provide you with a mask to wear if your mobility device requires securement and for them to work within your physical distance of 2 metres/6 feet.
  • We use industry standard products to disinfect and sanitize our fleet and have initiated additional cleaning with sanitizing crews working daily. A microbial shield has been applied onboard our entire fleet (this includes our staff fleet of shuttles/ trucks etc).
  • Touchpoints at transit facilities are undergoing more frequent cleaning and sanitation.