COVID-19 Service Updates

Niagara Falls Transit is committed to keeping its customers and staff safe. Enhanced cleaning procedures and public health recommended practices have been implemented for transit.

Some reduction in Niagara Falls Transit service must be undertaken further to Public Health and provincial guidelines and in the best interest of operations and public safety:

  • Visit the Transit Routes page for information on our routes and schedules.
  • The WEGO Red Line and Blue Line will be providing Regular Winter Service, and will be servicing Table Rock. Please see the WEGO Route Schedule.
  • Chair-A-Van will continue to reduce riders onboard for health & safety reasons. Please call St. John's Ambulance at 905-357-0122 for more information about how this affects you.
  • Niagara Region Transit is making temporary service changes, these changes are a result of impacts on service demands and resources due to COVID-19.  All Niagara Region Transit routes will continue to operate with hourly or thirty-minute service depending on the route. Please access regional transit information at Niagara Region Transit.
  • GO Bus & Train service has been modified due to COVID-19. Weekend train service to Niagara returned June 26, 2021. View the GO Train Service page for details.
  • View details about the Transit Recovery Plan starting on June 29th.

What is Niagara Falls Transit Services doing to protect Operators and riders?

  • Niagara Region passed By-Law No 2020-46 making it mandatory that all public transit users wear a mask or face covering while on a bus where physical distancing can be a challenge.
  • We have installed bio-barriers between you and our Operator. To further exercise safe social distancing between the Operator and Passengers (as a precautionary measure against COVID-19),  our front seats behind our driver may be blocked off from Passenger use.
  • To create more space for our riders, we have opened up the interior of the bus to allow for capacity. In Stage 2 of the provincial re-opening strategy that is 20 people on a 40 foot bus and 30 people on a 60 foot articulating bus.
  • Fares are now expected when you board at our front door. You must present your fare or pass to ride.
  • Niagara College student U-Passes are no longer valid, all NC college students are required to purchase ADULT pass products for both regional and city transit services.
  • Brock University ID cards are not valid as U-Passes at this time and until further notice.
  • ADULT and other passes for local transit services can be purchased at one of the City Outlets
  • Regional and City passes may be purchased by making an appointment with staff at the WEGO Facility (905-356-1179) or at City Hall during posted business hours for each public location.
  • We continue to offer front door boarding for persons with disabilities - please indicate to your driver that you require ramp service or to board as per the Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code. Drivers have been issued gloves to secure any equipment onboard. They may provide you with a mask to wear if your mobility device requires securement and for them to work within your physical distance of 2 metres/6 feet.
  • We use industry standard products to disinfect and sanitize our fleet and have initiated additional cleaning with sanitizing crews working daily. A microbial shield has been reapplied onboard our entire fleet (this includes our staff fleet of shuttles/ trucks etc).
  • Touchpoints at transit facilities are undergoing more frequent cleaning and sanitation.