Recovery Plan

transit riders distancing while waiting to get on the bus

Niagara Falls Transit is committed to keeping our riders safe while our services, including WEGO and Chair-A-Van, continue to be “the way to go!”.

As we continue to remove restrictions onboard our services, a number of health and safety measures are still in place. These measures have been developed in close consultation with Niagara Region Public Health, and are in line with provincial and federal guidelines.

Cloth Masks

transit rider wearing a mask

Where physical distancing can be a challenge, it is recommended that the public wear cloth masks or face coverings that cover the nose and mouth. Signs onboard illustrate the correct way to put on and wear a face covering or cloth mask safely.

This direction follows advice issued by federal, provincial and local health authorities that those taking public transit can wear face coverings as the best line of defence against COVID-19. 

Masks are strongly encouraged to be worn by a rider when they require physical securement of a mobility device by one of our professional Operators and/or when physical distancing is not possible onboard a bus or in a Chair-A-Van.

Visit Niagara Region Public Health’s website for information about wearing a mask and for other COVID resources.

Protective barriers

transit staff behind a protective barrier

Protective barriers are installed at the front of all our buses for the safety of our Operators and customers. This may limit contact between customers and drivers, so customers should be prepared for their trip. Have exact change or buy a pass and know the route. For information to aid in trip planning, or tips for travelling onboard transit, visit the Transit Routes page.

Trips can also be planned using our new mobile Transit app.

Download Transit on the App Store Download Transit in the Google Play Store

Paying your fare

transit staff paying their fare

Customers will need to pay their fare when boarding at the front of the bus. Customers who are able are reminded to exit using the rear doors. 

Payment can always be made using touch-free methods, including dropping exact cash fares into the fare box and obtaining a transfer, or tapping an iRide card or a pass.

Touch-free methods of paying fares is encouraged at this time – iRide cards and passes are available across the City at a discount of our regular fares. Find out more at the iRide Pass page and get a list of stores.

Chair-A-Van – Safety onboard 

transit rider boarding a Chair-A-Van bus

Chair-A-Van Operators are not required to, but have been encouraged to, wear a personal mask when assisting customers. Riders should be prepared and bring a cloth mask or face covering for their personal use, if this makes them more comfortable, further to provincial and public health guidance.

Chair-A-Van trips may continue to be limited to fewer customers per trip to allow for physical distancing onboard. This will continue as long as all Chair-A-Van customers can be accommodated.

Don't use transit if you're sick

person sneezing into their arm

Signs have been installed to remind customers to stay home if they’re not feeling well, have had contact with a confirmed or suspected COVID-19 case, or recently travelled outside Canada.

Around the clock cleaning

transit staff with cleaning products

Niagara Falls Transit conducts enhanced sanitizing and cleaning of all our vehicles and facilities daily.