Accessibility and Niagara Falls Transit

Conventional buses

All of the buses used on Niagara Falls Transit’s conventional City routes have the following features:

  • Low floor
  • Accommodate two passengers at the same time who use either a wheelchair or scooter
  • Entrance and ramp lighting
  • Equipped with one wheelchair/scooter entrance ramp with two-inch wheel safety guards, with warning indicator lamp and auditory warning alarm
  • Kneeling feature which allows the bus to be lowered
  • High colour contrast grab bars and stanchions
  • Low glare, anti-slip floor covering
  • Fluorescent lighting
  • Air-conditioned
  • Automated audio stop announcements
  • Passenger signal stop request
  • Bicycle racks

Specialized Transit Buses (Chair-A-Van)

Chair-A-Van specialized vehicles are designed especially for persons with disabilities who have been pre-approved for use.  They are safe, comfortable and accessible, and include the following features:

  • Equipped with one wheelchair/scooter lift
  • Can accommodate up to five wheelchair/scooter passengers at the same time
  • Air-conditioned
  • Entrance lighting
  • Grab bars, handrails and stanchions
  • Anti-slip floor covering
  • Rub rails
  • Fluorescent lighting

Universal Support Person Pass

This pass is provided by the Regional Municipality of Niagara to those riders who require an attendant while riding on conventional or specialized transportation. It will be accepted in every municipality in Niagara as well as on Regional Transit.

A few facts:

  • The Pass identifies people as someone who requires a support person
  • Applicants must apply for the pass and have a medical professional confirm the requirement for a support person
  • Information and application may be found on the Regional Niagara Web Site at: https://www.niagararegion.ca/transit/default.aspx 
  • The Support Person rides for free
  • The pass is accepted on Regional and all City buses within the Regional Municipality of Niagara
  • There is no charge for the pass
  • If people are already approved through specialized transportation as requiring a support person, they do not need to fill out a new application form. They will be required to sign a waiver – permitting the Region of Niagara to contact the City of Niagara Falls or Chair A Van to confirm this.
  • The Region will be maintaining the data base for the Universal Support Person pass, and the City of Niagara Falls or Chair A Van cannot give out Chair A Van registrants information without their permission.
  • Please click this link to download the Support Person Transit Pass application form:  https://www.niagararegion.ca/transit/pdf/support-person-transit-pass.pdf

Priority and courtesy seating

In compliance with Section 49 of Ontario Regulation 191-11, Ontario’s public transit authorities now provide Priority seating designated for use by passengers with disabilities.

Transit authorities recognize there are other customers who would also benefit from having a seat near the front of the bus.  A courtesy seating area has been designated for seniors, expectant mothers, adults travelling with infants/small children or any other customer who may benefit from a seat near the front of the bus.

 Visit the priority and courtesy seating page for details.