Bus Stop Accessibility Criteria & Guidelines for Niagara

Niagara Falls Transit Services has partnered with both regional and local transit partners across Niagara as well as accessibility advocates to create and implement a standard design for bus stops that meets provincial legislation under the Accessibility for Ontarians with Disabilities Act, 2005 and transit best-practice for accessibility. The relevance of this standard design document as more transit infrastructure is planned across Niagara by all agencies can’t be overstated for our riders in ensuring we continue to prioritize accessible public spaces.  Please click on the link below to review the criteria and guidelines.

Bus Stop Accessibility Criteria & Guidelines

We all need accessibility

People with disabilities represent a major and growing part of our population. Disabilities affect key areas of daily living. About 1.8 million or 15.5 percent of Ontarians have a disability. In Niagara Falls, that equates to over 12,000 residents. By 2026, as the population ages, it is estimated that 16 percent of people in Canada will have a disability.

Accessible Courtesy Seating

Effective July 1, 2011, the City of Niagara Falls Conventional Transportation service shall ensure there are clearly marked courtesy seating for persons with disabilities on its transportation vehicles and that the courtesy seating will meet the standards set out in the AODA Integrated Accessibility Standard (Ontario Regulation 191/11).

The City of Niagara Falls Transit Courtesy Seating is for persons with disabilities and shall be located as close as practicable to the entrance door of City buses. The Courtesy Seating shall be signed to indicate that passengers, other than persons with disabilities, must vacate that space to make it available if it is required for a person with a disability. To find out more about Courtesy Seating or other items related to Accessible Transit, inquiries can be directed to Niagara Falls Transit at 905-356-1179.  You can also view the Priority and Courtesy Seating information page.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

The Accessibility of Ontarians with Disabilities Act 2005 (AODA) became law in 2005. This legislation requires businesses and organizations to provide accessible services to people with disabilities. The goal is for Ontario to be fully accessible by 2025.

Under AODA the government identified five (5) Standards that each helped create a more accessible Ontario by improving the dignity and inclusion of people with disabilities. These include: Customer Service, Information and Communication, Employment, Public Spaces, and Transportation. Compliance dates for the legislation range from January 1, 2010 through January 2021. Under the Transportation Standard there are 80 sections that are intended to provide people with disabilities greater access to their community by improved service to public transportation service (including municipal transit, specialized transit, taxicabs, school buses, ferries, and subway systems).

No Fare Charged for Support Persons

Please be advised that according to the Accessibility for Ontarians with Disabilities Act – O. Reg. 191/11, Section 38 regarding “Fares, Support Persons”, no fare is ever charged to a support person who is accompanying a rider with a disability who requires one. If the rider has a CNIB (free trip)card, there is no fare to either rider in this case.

Niagara Falls Transit Services

Niagara Falls Transit Services provides transportation services for people with disabilities through both the conventional buses and our specialized transit service, Chair-A-Van.

Additional Materials

Material on this website is available in an alternate format upon request by email to Jason MacLean or call at 905-356-7521 extension 4294.