The Administration Division of the Niagara Falls Fire Department is located on the upper level of the Fire Headquarters at 5809 Morrison Street. The administrative staff consists of five personnel, including the Fire Chief, the Deputy Chief of Operations, the Deputy Chief of Administration, Executive Secretary, and Administrative Secretary.

For any administrative inquiries or to speak to one of the Chiefs, please call the Administration Office at 905-356-1321, ext. 2203 or 2230.

Jim Boutilier - Fire Chief

Jim Boutilier

Chief Boutilier began his emergency services career with the Niagara District Ambulance Service in 1981 where he served as a primary care paramedic. During his paramedic tenure, he served as the President OPSEU local 215 from 1988 to 1990, sitting on several different committees, including the Provincial negotiating committee.

He joined the Niagara Falls Fire Department in 1990 as a firefighter. In 2005, he was promoted to the position of Acting Captain in the Suppression division then transferred to the Training division in 2007, assuming the role of Training Officer. He was promoted to Director of Training in January 2009, then to Deputy Chief of Operations in April 2013.  In July 2016, Jim was appointed as the new Fire Chief for the department.

As Fire Chief, Jim's responsibilities include all aspects of Fire Department operations and administration. He is a member of the City's Senior Staff team, providing support to other divisions and acting as a liaison on multi-jurisdictional matters.  Jim is also the Community Emergency Management Coordinator (CEMC) for Niagara Falls.  He is an active member of the Niagara Regional Fire Chiefs, Canadian Association of Fire Chiefs and Ontario Association of Fire Chiefs.

Jim is a graduate of the Humber College Ambulance Management Program with Honours, Niagara College Paramedic program, holds a certificate in Effective Leadership through the Ministry of Labour, has attained certification as a Career Firefighter, Company Officer and Training Officer through the Ontario Fire College, and is a Certified Municipal Manager (CMM III) with Fire Training Specialist endorsement through the Ontario Municipal Management Institute.  He is also certified in NPFA 1021 and is a Fire Officer Level IV.

Jim's experience also includes participation on various committees for the Ontario Fire College and Niagara Regional Training Officers Association. He is involved with the Niagara Regional CBRNE Emergency Response Team, and oversees the firefighter defibrillation program in the Niagara Region.

Phil Ross - Deputy Fire Chief

Phil Ross

Deputy Chief Ross joined the Niagara Falls Fire Department as a firefighter in 1990.  Prior to that, Phil was a third generation member of the Fort Erie Fire Department where he held the positions of Firefighter, Captain and District Deputy Chief from 1982 when he began his fire service career. In 2002, he transferred to the Training Division assuming the role of Training Officer, was promoted to Captain in 2004, Director of Training Division in August 2007 and appointed Deputy Chief in September 2007.

From 2007 to 2013, Phil oversaw the operations of the department directing the Suppression and Training Divisions.  In early 2013, he took over the Administration portfolio and is currently responsible for the Fire Prevention and Communications Divisions.

Phil is a graduate of Ryerson University Public Administration and Governance program, Niagara College Law and Security Administration program and the Institute of Fire Engineers (GIFireE).  Phil has attained certification through the Office of the Fire Marshal as a Career Firefighter, Company Officer, Training Officer and Fire Prevention Officer, as well as NFPA 1021 Standard for Fire Officer Professional Qualifications, Fire Officer Level IV, and holds the designation of Chief Fire Officer (CFO) through the Canadian Association of Fire Chiefs.  Phil is qualified as a Community Emergency Management Coordinator (CEMC), is a Certified Municipal Manager (CMM III) with professional endorsements of Fire Suppression Professional, Fire Service Executive, Emergency Management Professional and Fire Training Professional through the Ontario Municipal Management Institute.  He is also a Certified Fire and Explosion Investigator (CFEI) through the National Association of Fire Investigators as well as a Certified Incident Safety Officer through the National Fire Protection Association.  Phil is designated as the Chief Fire Official for the City of Niagara Falls and is currently the Regional Fire Coordinator (alt.) appointed by the Office of the Ontario Fire Marshal and Emergency Management.

In addition to his duties with the Niagara Falls Fire Department, Phil has also served as a founding member of the Ontario Fire Marshal Advisory Board on Firefighter Survival, the Ontario Fire Marshal First Responder Task Force on Clandestine Labs and Marijuana Grow Operations and is a qualified instructor for the provincial Incident Management System course through Emergency Management Ontario.  Phil holds a Hazardous Materials Specialist designation and led the operations of the Niagara Regional CBRNE Emergency Response Team for many years.

Phil's experience includes participation on committees for the Niagara Regional Fire Chiefs Association; he is a member of the Ontario Association of Fire Chiefs, Canadian Association of Fire Chiefs, International Association of Emergency Managers, International Joint Committee on Emergency Management and the Ontario Incident Management Committee with the Niagara International Transportation Technology Coalition.

Jo Zambito - Deputy Fire Chief

Jo Zambito

Deputy Chief Zambito began his fire service career in 1995 as a volunteer firefighter for the Town of Niagara-on-the-Lake.  In 2005, he transitioned from Captain to the first full-time Deputy Fire Chief working alongside a complement of 110 firefighters operating out of five (5) fire stations.  In October 2016, Jo joined the Niagara Falls Fire Department as Deputy Chief of Operations overseeing suppression and training for the department's full-time and volunteer complement.

Jo has dedicated his career to fire and life safety and has been actively engaged in many regional and provincial committees representing the fire service at all three lines of defense - Education, Enforcement and Emergency Response.

As a strategic thinker, linking a vision with current state, being able to not only plan but implement change initiatives has become a strength that has allowed for many successful transformations.  One initiative he is most proud of is receiving an “honorable mention” from the Conference Board of Canada for a joint regional public education program created here in Niagara.

With a strong background in Architecture and Code analysis, Jo’s peer recognition for his leadership style and performance management has been among the most rewarding moments of his career.  To be recognized for leadership has confirmed for him that supporting and investing in others is critical to building any successful organization.