The Administration Division of the Niagara Falls Fire Department is located on the upper level of the Fire Headquarters at 5809 Morrison Street. The administrative staff consists of five personnel, including the Fire Chief, the Deputy Chief of Operations, the Deputy Chief of Administration, Executive Secretary, and Administrative Secretary.
For any administrative inquiries or to speak to one of the Chiefs, please call the Administration Office at 905-356-1321, ext. 2203 or 2230.
Jim Boutilier - Fire Chief
Chief Boutilier began his emergency services career with the Niagara District Ambulance Service in 1981 where he served as a primary care paramedic. During his paramedic tenure, he served as the President OPSEU local 215 from 1988 to 1990, sitting on several different committees, including the Provincial negotiating committee.
He joined the Niagara Falls Fire Department in 1990 as a firefighter. In 2005, he was promoted to the position of Acting Captain in the Suppression division then transferred to the Training division in 2007, assuming the role of Training Officer. He was promoted to Director of Training in January 2009, then to Deputy Chief of Operations in April 2013. In July 2016, Jim was appointed as the new Fire Chief for the department.
As Fire Chief, Jim's responsibilities include all aspects of Fire Department operations and administration. He is a member of the City's Senior Staff team, providing support to other divisions and acting as a liaison on multi-jurisdictional matters. Jim is also the Community Emergency Management Coordinator (CEMC) for Niagara Falls. He is an active member of the Niagara Regional Fire Chiefs, Canadian Association of Fire Chiefs and Ontario Association of Fire Chiefs.
Jim is a graduate of the Humber College Ambulance Management Program with Honours, Niagara College Paramedic program, holds a certificate in Effective Leadership through the Ministry of Labour, has attained certification as a Career Firefighter, Company Officer and Training Officer through the Ontario Fire College, and is a Certified Municipal Manager (CMM III) with Fire Training Specialist endorsement through the Ontario Municipal Management Institute. He is also certified in NPFA 1021 and is a Fire Officer Level IV.
Jim's experience also includes participation on various committees for the Ontario Fire College and Niagara Regional Training Officers Association. He is involved with the Niagara Regional CBRNE Emergency Response Team, and oversees the firefighter defibrillation program in the Niagara Region.
Jo Zambito - Deputy Fire Chief
Deputy Chief Zambito began his fire service career in 1995 as a volunteer firefighter for the Town of Niagara-on-the-Lake. In 2005, he transitioned from Captain to the first full-time Deputy Fire Chief working alongside a complement of 110 firefighters operating out of five (5) fire stations. In October 2016, Jo joined the Niagara Falls Fire Department as Deputy Chief of Operations overseeing suppression and training for the department's full-time and volunteer complement.
Jo has dedicated his career to fire and life safety and has been actively engaged in many regional and provincial committees representing the fire service at all three lines of defense - Education, Enforcement and Emergency Response.
As a strategic thinker, linking a vision with current state, being able to not only plan but implement change initiatives has become a strength that has allowed for many successful transformations. One initiative he is most proud of is receiving an “honorable mention” from the Conference Board of Canada for a joint regional public education program created here in Niagara.
With a strong background in Architecture and Code analysis, Jo’s peer recognition for his leadership style and performance management has been among the most rewarding moments of his career. To be recognized for leadership has confirmed for him that supporting and investing in others is critical to building any successful organization.
Ken Henry - Deputy Fire Chief
Deputy Chief Henry began his fire service career in 1986 as a volunteer firefighter for the City of Niagara Falls, Station 4. In 1993 Ken was hired by the City of Niagara Falls as a probationary firefighter, then in 2012 to the position of Captain in the Suppression Division. In 2014 Ken qualified as an Acting Platoon Chief. In July 2020, after being in the role of Acting Deputy Chief Administration, Ken was promoted as Deputy Chief of Administration managing and coordinating the Fire Prevention and Communications Divisions.
Ken is a graduate of the Ontario Fire College, holding many certificates including Fire Officer Level III. Deputy Chief Henry held numerous positions on the Association Executive, the Niagara Falls Professional Firefighter's Association (NFPFFA) Local 528. During his time representing NFPFFA, Ken was instrumental in raising substantial funds on behalf of both the Association and City of Niagara Falls benefiting charities in need.
As a lifelong resident of Niagara Falls, Ken believes that serving the community he lives in provides a sense of pride and ownership while keeping the residents of Niagara Falls safe. Ken is well-regarded by his peers and community for the service he provides both on and off the job.