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NIAGARA FALLS, ON - Following a temporary pause in the national Canada Post labour disruption at the end of 2024, negotiations between Canada Post and the Canadian Union of Postal Workers (CUPW) are ongoing. A strike or service interruption remains possible as early as May 22, 2025.
While a resolution may still be reached, the City of Niagara Falls is encouraging residents and businesses to prepare for potential service interruptions. A Canada Post strike could impact the timely delivery of important municipal documents, including property tax and water bills, invoices, and public notices.
What you need to know in the event of a postal service interruption:
The City is committed to reducing the impact on residents and businesses during this potential labour disruption whenever feasible.
City account holders may not receive their water or tax bills or be able to make payments through mail delivery on time. However, City accounts must be kept up to date to avoid penalties.
The following alternative payment and account inquiry options are available:
- Sign-up to the MyCity Dashboard for:
- Online access to your accounts
- Making payments through Paymentus (processing fee applies)
- Sign up for e-billing (through the MyCity Dashboard or by request sent to [email protected])
- Note: Certain notices, such as Disconnection Notices, may revert to hand delivery methods during this time.
- Sign-up for our pre-authorized payment plans:
- Make your payments or inquire about your accounts in person at:
- City Hall (4310 Queen Street, Mon-Fri, 8:30 a.m. to 4:30 p.m.)
- MacBain Community Centre (7150 Montrose Road, hours posted here)
- Make cheque payments at the drop boxes located:
- Outside City Hall (along Erie Avenue)
- Inside the MacBain Community Centre, double doors
- Make payments at any bank, credit union or trust company (up to and including the due date)
- Make your payments online through your financial institution
Water Billing
Property owners receiving water bills from the City are reminded that these payments are due as billed, even when there is a delay in receiving the physical bill. If a strike commences, water bills and notices issued after May 22, 2025 will be delayed.
Disconnection Notices may revert to hand delivery during this time, and tenants are reminded that payments are due as billed, even when there is a delay in receiving the physical bill. Tenants are encouraged to contact the Water Department to schedule a payment arrangement to delay or avoid disconnection.
To receive your account balance and due date, please visit our Finance Department in person at City Hall or the MacBain Community Centre, by calling 905-356-7521 ext 4347, or by emailing [email protected]
Municipal Tax Notice Reminders
In preparation for a potential postal strike, 2025 property tax bills were mailed on Friday, May 9, 2025, one month earlier than usual. Please note that the due dates for tax installments of June 30, 2025, and September 30, 2025, will remain unchanged.
If residents have any questions or need further clarification, they are encouraged to contact the tax department at [email protected] or by calling 905-356-7521 ext 4400.
Accounts Receivable and Accounts Payable
Vendors: Please email invoices to [email protected] as an alternative to mail. Cheque payments from the City of Niagara Falls may be delayed. To ensure prompt payment, consider signing up for EFT payment by emailing [email protected] and completing an Electronic Funds Transfer Authorization Form as well as a void cheque in order to register.
Customers: Regardless of the postal disruption, customers must pay amounts due to the City of Niagara Falls by the due date indicated on their invoice. Payments can be made online through Paymentus (processing fee applies) at niagarafalls.ca, or in person at City Hall (4310 Queen Street, Mon-Fri, 8:30 a.m. to 4:30 p.m.). For questions, call 905-356-7521 ext. 4312 or email [email protected]
Clerk's Office
If a strike commences, essential documents, including Freedom of Information (FOI) requests, marriage licence registrations, and death registrations will be managed through private couriers to avoid delays. Regular corporate mail will continue to be delivered to the Post Office as long as it remains open; however, departments may temporarily hold non-urgent items.
For more information, contact the Clerk's Office at 905-356-7521 ext. 0 or by emailing [email protected]
Parking Tickets
The public will still be responsible for paying Penalty/Parking Infraction Notices on pre-set due dates. The following methods of payments are available:
- Pay online at niagarafalls.ca
- Pay in person at: City Hall (4310 Queen Street, Mon-Fri, 8:30 a.m. to 4:30 p.m.)
MacBain Community Centre (7150 Montrose Road, hours posted here)
For parking ticket inquiries, please contact Parking Operations at 905-356-7521 ext. 4700 or by emailing [email protected]
Planning, Building & Development
For applications during the potential postal strike, the Planning, Building and Development Division will continue to process applications in accordance with the legislative requirements of the Ontario Planning Act, c.P.13, R.S.O 1990.
With respect to planning applications heard by Council, respective Notices of Public Open Houses, Public Meetings and Decisions will be communicated in the following ways:
With respect to planning applications heard by Committee of Adjustment, all required Notices will be communicated in the following ways:
For more information, please visit our Planning, Building and Development Department at Wayne Thomson Building (4343 Morrison Street), online at niagarafalls.ca, by calling 905-356-7521 ext. 4330, or by emailing [email protected]
Procurement and Bid Opportunities
The City's procurement processes will not be affected by the potential Canada Post labour disruption. Current bid opportunities are available online at niagarafalls.bidsandtenders.ca For more information, please visit our Procurement Department at City Hall, online at niagarafalls.ca or by emailing [email protected]
The City will continue to monitor the situation and provide updates as they become available. For more information about City services facing impacts from the potential Canada Post strike, visit niagarafalls.ca For updates on the strike, visit canadapost.ca.
For more information, contact:
City of Niagara Falls
[email protected]
