For information on how to prepare for winter storms and what to do during a storm, visit our Winter Storms Information page.
Extreme Cold Relief
City facilities are open to the public in cold weather situations during regular operating hours, to keep warm and escape the exceptionally cold temperatures:
Shower Facilities & Shuttle Service
Shower faciliites are available at the Gale Centre, 5152 Thorold Stone Road, Monday -Friday from 8:30 a.m. to 2:30 p.m. A free shuttle is availabe at 7:30 a.m. from Out of the Cold (at St. Andrew's United Church) to the Gale Centre weekday mornings.
Overnight Emergency Shelters
For the latest updates to emergency shelter locations, please call 2-1-1 or access the 211 Community Information Database. Individuals can access emergency shelter location across Niagara region.
Niagara Falls locations include:
Niagara Falls Community Outreach (The Soup Kitchen) - 4865 St. Lawrence Avenue:
Provides nutritious meals to anyone in need, free of charge. The Soup Kitchen is operated by Niagara Falls Community Outreach, (905) 354-1640.
- Lunch: Monday to Friday from 12:00 p.m. to 1:00 p.m., year round.
- Dinner: Served daily from October 1 to April 30, from 4:45 p.m. to 5:45 p.m.
Niagara Region Public Health
Learn more about the health risks due exceptionally cold temperatures from Niagara Region Public Health. For more information on local services, please visit Niagara Region Social Services: Hostels & Homelessness Prevention.
Preventing Frozen Water Lines
There are simple things you can do to prevent frozen water lines in your home, such as running a pencil-thin stream of water to ensure some movement of water in the pipes. Be sure to run cold water from the lowest point in the house, usually a laundry room sink or tub, and ensure that the drain is kept clear to prevent overflowing or flooding. Be advised, you will be charged for the water used.
Visit our frozen water lines page for additional information on how to prevent frozen water lines.
Roads and Sidewalks
Transportation and Transit
To report a service problem in the City, please use the forms on our Report an Incident/Problem page.