For information on how to prepare for winter storms and what to do during a storm, visit our Winter Storms Information page.
Extreme Cold Relief
This winter, anyone seeking relief from the extreme cold is welcome to keep warm and stay safe at warming centres in the following locations, between the hours of 10:00AM and 4:00PM, during a declared Extreme Cold Weather event:
Space is limited. Niagara Falls Transit offers free bus rides to the warming centres listed above.
Shower Facilities & Shuttle Service
- Shower facilities are available at Gale Centre, 5152 Thorold Stone Road, Mondays and Thursdays (excluding holidays) from 7:00 a.m. to 10:00 a.m.
- Towels and shower supplies are provided.
- A free shuttle service is available at 7:30 a.m. from Out of the Cold (5645 Morrison Street) to the Gale Centre to access showers.
- Staff at Out of the Cold will make arrangements for the shuttle.
Overnight Shelter for Men & Women:
For the latest updates to emergency shelter locations, please call 2-1-1 or access the 211 Community Information Database. Individuals can access emergency shelter location across Niagara region.
Niagara Falls locations include:
- Out of the Cold, operated by St. Andrew's United Church (5645 Morrison Street).
- Starting November 15th, available every night from 7:00 p.m. to 7:00 a.m.
- Space is limited.
- The YWCA of Niagara Region may have emergency shelter availability for men, women, women with children, and for families.
- Please call 2-1-1- for locations and availability.
- Emergency shelters for youth, and for women and children only, may also be available at:
- Additional resources may also be available through Niagara Region Social Services, Hostels and Homelessness Prevention, and Public Health.
- Call toll-free 1-800-263-7215.
Niagara Falls Community Outreach (The Soup Kitchen):
Provides nutritious meals to anyone in need, free of charge. The Soup Kitchen is operated by Niagara Falls Community Outreach, (905) 354-1640.
- Hot bagged lunches are available 7 days a week from 11:30 a.m. to 1:00 p.m.
- Located at 4865 St. Lawrence Avenue, Niagara Falls.
Niagara Region Public Health
Learn more about the health risks due exceptionally cold temperatures from Niagara Region Public Health. For more information on local services, please visit Niagara Region Social Services: Hostels & Homelessness Prevention.
Preventing Frozen Water Lines
There are simple things you can do to prevent frozen water lines in your home, such as running a pencil-thin stream of water to ensure some movement of water in the pipes. Be sure to run cold water from the lowest point in the house, usually a laundry room sink or tub, and ensure that the drain is kept clear to prevent overflowing or flooding. Be advised, you will be charged for the water used.
Visit our frozen water lines page for additional information on how to prevent frozen water lines.
Roads and Sidewalks
Transportation and Transit
To report a service problem in the City, please use the forms on our Report an Incident/Problem page.