Customer Service Desk at MacBain Community Centre Reopens August 10th

Archived News

This news item was posted on 8/7/2020 1:48:00 PM and is an archived post

NIAGARA FALLS, ON - The City of Niagara Falls is offering access to select additional services by appointment only, and in person payment opportunities without an appointment, at City Hall and at MacBain Community Centre, Monday through Friday between the hours of 8:30am and 4:30pm. 

Effective August 10, 2020 residents and businesses have the opportunity to access select finance services in person at City Hall and the MacBain Community Centre, without an appointment, including payment of:

  • Property taxes
  • Water bills
  • Invoices
  • Parking tickets

Customers must make an appointment with our Finance Department by calling 905-356-7521 Ext. 4289 or emailing [email protected] if they want in person assistance at City Hall or MacBain with the following services:

  • Joining the Pre-Authorized Payment program for taxes and water
  • Updating ownership and mailing address changes
  • Purchasing bus passes
  • Tenants signing up for water
  • Applying for the Seniors Tax & Water Rebates

The purchase of parking permits and parking ticket disputes can also be also be arranged by appointment at the MacBain Customer Service desk by calling 905-356-7521 ext 4960 or emailing [email protected]  

In gradually reopening our services, the municipality is ensuring that we can welcome the public safely back into City facilities. Individuals accessing services in person will see enhanced health and safety precautions, including barrier glass at customer service counters, floor markings to support physical distancing requirements of 2 metres, hand hygiene stations, enhanced cleaning, and signage reminders to help with traffic flow and to control occupancy.

Masks must be worn by members of the public in all municipal buildings and on municipal property.

The City will continue to offer virtual services, as technology becomes a bigger part of the new normal. We continue to encourage all residents to seek alternative methods to connect with City staff, such as online or by telephone. Many City services can also be paid for through our website and we continue to encourage everyone to use alternatives to paying in person. Taxes can be paid through your bank, or by mail.

Visit to view a detailed list of available city services.

For more information, contact:

Ken Todd
Chief Administrative Officer
City of Niagara Falls
[email protected] 

Posted on: 8/7/2020 1:48 PM - Category: Media Releases