City of Niagara Falls Prioritizes Essential Services

Archived News

This news item was posted on 3/18/2020 1:54:00 PM and is an archived post

NIAGARA FALLS, ON - Further to the Premier of Ontario declaring a State of Emergency, and the Prime Minister of Canada encouraging Canadians to stay home wherever possible, the City of Niagara Falls will be prioritizing the delivery of all essential services, effective immediately, to help slow the spread of COVID-19. The closure of all City facilities to the public has affected our ability to delivery some City services.

The City’s Emergency Operations Centre (EOC) has identified that the following essential services will be maintained during this time:

  • Fire Services
  • Transit
    • The following reduction in Niagara Falls Transit service must be undertaken due to an impending lack of manpower and in the best interest of operations and public safety:
      • Effective Thursday, March 19, 2020:
        • Niagara Falls Transit will remove All City PEAK service (30 minute service during AM and PM periods) on regular routes 101-114.
      • Effective Sunday, March 22, 2020:
        • Niagara Falls Transit will be reducing weekday service to a Sunday schedule, operating hourly, 7am to 9pm until further notice. 
        • WEGO will be providing WINTER level service, operating the Red Line from 7am - 11pm, and the Blue Line from 7am to 9pm until further notice. 
        • Chair-A-Van will be providing essential trips only (medical, employment, education, and essential shopping) to currently registered users only. 
          • Chair-A-Van is unable to accept new applications at this time. 
      • All fleet will undergo enhanced cleaning measures.
      • Visit the Transportation page for more information.
  • Burials
  • Water & Sewer Emergency repairs
  • Water Meter Sales to support building occupancy
  • Road Condition Inspection
  • Major Road, Pothole and Trench repairs
  • Winter Maintenance
  • Forestry Emergencies
  • Fleet Emergency and Essential Services Support
  • Limited Building Permit Inspections
  • Capital Project Continuance

All other services are subject to delay. The City would like to thank residents in advance for their cooperation, patience and understanding during these unprecedented circumstances.

City of Niagara Falls staff will remain available to assist and serve citizens online and over the phone. Phones will continue to be answered between the hours of 8:30 AM and 4:30 PM Monday to Friday (905-356-7521), and online services will remain available at
For more information regarding the City’s ongoing response to COVID-19, citizens are encouraged to visit the City's dedicated webpage, that includes a new Frequently Asked Questions section, to help residents access the information they need.
The service level adjustments are in addition to measures previously taken to close city facilities to public access amid the COVID-19 outbreak.  The City of Niagara Falls is committed to doing everything possible to minimize the impact of COVID-19 in our community. It is our intent that in closing non-essential services and following the advice of our health officials to limit contact with each other, we will make a difference.

This is an evolving situation. The City of Niagara Falls COVID-19 Response website will be updated regularly as new information becomes available. People are encouraged to check back often for the latest information on facility status and services.

Niagara Region Public Health continues to encourage all residents to stay home if possible and reduce their interactions with other people. For additional information, visit Niagara Region Public Health COVID-19 website.

For more information, contact:

Jim Boutilier
Fire Chief, CEMC, City of Niagara Falls
[email protected] 

Posted on: 3/18/2020 1:54 PM - Category: Media Releases