![Strategic Plan graphic.]()
The 2023-2027 City of Niagara Falls Strategic Plan serves as a map to guide the City through the next four years. The plan is comprised of three pillars, each with objectives that further define Council's strategic direction during this term.
The Strategic Pillars include:
- Sustainability (Financial, Environmental and Social)
- Customer Service
- Economic Diversity and Growth
Our Progress
Staff will continuously monitor and provide updates on the action plans and Strategic Plan accomplishments. Please view the plan sections below for updated information on the key accomplishments, next milestones, and completion status of the actions so far.
The 2023-2027 City of Niagara Falls Strategic Plan serves as a map to guide the City through the next four years. It identifies the strategic pillars, objectives and key actions staff will focus on for the current term.
Effectively managing the City's financial resources to meet our current and future obligations without relying on external funding sources or sacrificing our ability to deliver essential services to our residents.
Implementing practices and policies to ensure the health and well-being of the environment for current and future generations. Environmental sustainability is vital for adapting to the impacts of climate change, preserving biodiversity, and improving the quality of life for residents in the community.
The City of Niagara Falls works in partnership with the Niagara Region to ensure residents have access to basic needs such as affordable housing, health and mental health care, education, and social services, ensuring that Niagara Falls is a livable, inclusive and supportive community for all.
Delivering a welcoming and consistent customer service experience centred around the people we serve.
Fostering a balanced and sustainable local economy achieved by expanding and diversifying the types of industries and businesses operating within the community. This involves attracting new businesses, supporting existing initiatives, and spurring innovation and entrepreneurship.
