Accessible Customer Service Policy

The City of Niagara Falls is committed to providing excellent customer service to all residents and visitors, and treating everyone with dignity and respect. To do this, we must recognize the diverse needs of all of our residents, including the needs of individuals with disabilities. 

The Accessibility for Ontarians with Disability Act, 2005 (AODA) requires that all public and private sector organizations in Ontario identify, remove and prevent barriers to accessible customer service. It also outlines a number of requirements the City of Niagara Falls must follow, including providing notification of temporary service disruptions. Additionally, it also states that all staff, Council Members, volunteers, third party contractors, board and advisory committee members must be trained on how to provide accessible customer service.

View the City of Niagara Falls Accessible Customer Service Policy.

Facility Accessibility Design Standards

In May 2011, Niagara Falls City Council adopted the City of London's the Facility Accessibility Design Standards (FADS) 2007 version as the approval document for the development of future municipally-owned facilities. Any permissive language read in the FADS document be considered mandatory for the development of future municipal facilities.  Doorless washrooms (snake entrance) are preferred for any future municipal facilities.  If not possible, a designated washroom is to be equipped with automatic door openers.

Transit Priority and Courtesy Seating

Show you care!  Priority Seating must be vacated for persons with Disabilities.  These seats are located close to the front of the Transit vehicle and customers are expected to respect and obey the purpose of the designated seating area.  For more information, view the Priority and Courtesy Seating page.