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How to communicate with the City of Niagara Falls and manage your accounts during the Canada Post labour disruption
NIAGARA FALLS, ON - Residents and property owners in the City of Niagara Falls will still be able to manage their accounts with the City despite the Canada Post labour disruption which commenced this morning, Friday, November 15, 2024 in Niagara Falls. The City is committed to reducing the impact on residents and businesses during this labour disruption whenever feasible.
As a result of the labour disruption, City account holders may not receive their water or tax bills or be able to make payments through mail delivery on time. However, City accounts must be kept up to date to avoid penalties.
The following alternative payment and account inquiry options are available:
- Sign-up to the MyCity Dashboard for:
- Online access to your accounts
- Making payments through Paymentus (processing fee applies)
- Sign up for e-billing (through the MyCity Dashboard or by request sent to [email protected])
- Note: Certain notices, such as Disconnection Notices, may revert to hand delivery methods during this time.
- Sign-up for our pre-authorized payment plans:
- Make your payments or inquire about your accounts in person at:
- City Hall (4310 Queen Street, Mon-Fri, 8:30 a.m. to 4:30 p.m.)
- MacBain Community Centre (7150 Montrose Road, hours posted here)
- Make cheque payments at the drop boxes located:
- Outside City Hall (along Erie Avenue)
- Inside the MacBain Community Centre double doors
- Make payments at any bank, credit union or trust company (up to and including the due date)
- Make your payments online through your financial institution
Water Billing
Property owners receiving water bills from the City are reminded that these payments are due as billed, even when there is a delay in receiving the physical bill. Water bills issued on November 14, 2024 have already been provided to Canada Post and a delay is expected.
To receive your account balance and due date, please visit our Finance Department in person at City Hall or the MacBain Community Centre, by calling 905-356-7521 ext 4347, or by emailing [email protected]
Municipal Tax Notice Reminders
2025 Payment Notices for Pre-Authorized Payment Plan customers are scheduled to be mailed by December 31, 2024. The 2025 interim tax bills are planned to be mailed in early February 2025, with the 1st installment due February 28th, 2025, and the 2nd installment due April 30th, 2025.
For more information, please visit our Finance Department in person at City Hall or the MacBain Community Centre, online at niagarafalls.ca, by calling 905-356-7521 ext 4289, or by emailing [email protected]
Accounts Receivable and Accounts Payable
Vendors: Please email invoices to [email protected] as an alternative to mail. Cheque payments from the City of Niagara Falls may be delayed. To ensure prompt payment, consider signing up for EFT payment by emailing [email protected] and completing an Electronic Funds Transfer Authorization Form (PDF) as well as a void cheque in order to register.
Customers: Regardless of the postal disruption, customers must pay amounts due to the City of Niagara Falls by the due date indicated on their invoice. Payments can be made online through Paymentus (processing fee applies) at niagarafalls.ca, or in person at City Hall (4310 Queen Street, Mon-Fri, 8:30 a.m. to 4:30 p.m.). For questions, call 905-356-7521 ext. 4312 or email [email protected]
Clerk's Office
To avoid delays, essential documents, including Freedom of Information (FOI) requests, marriage licence registrations, and death registrations will be managed through private couriers. Regular corporate mail will continue to be delivered to the Post Office as long as it remains open; however, departments may temporarily hold non-urgent items.
For more information, contact the Clerk's Office at 905-356-7521 ext. 0 or by emailing [email protected]
Parking Tickets
The public is still responsible for paying Penalty/Parking Infraction Notices on pre-set due dates. The following methods of payments are available:
- Pay online at niagarafalls.ca
- Pay in person at:
- City Hall (4310 Queen Street, Mon-Fri, 8:30 a.m. to 4:30 p.m.)
- MacBain Community Centre (7150 Montrose Road, hours posted here)
For parking ticket inquiries, please contact Parking Operations at 905-356-7521 ext. 4700 or by emailing [email protected]
Planning, Building & Development
For applications in November (and beyond) during the mail strike, the Planning, Building and Development Division will continue to process applications in accordance with the legislative requirements of the Ontario Planning Act, c.P.13, R.S.O 1990.
With respect to planning applications heard by Council, respective Notices of Public Open Houses, Public Meetings and Decisions will be communicated in the following ways:
With respect to planning applications heard by Committee of Adjustment, all required Notices will be communicated in the following ways:
For more information, please visit our Planning, Building and Development Department at Wayne Thomson Building (4343 Morrison Street), online at niagarafalls.ca, by calling 905-356-7521 ext. 4330, or by emailing [email protected]
Procurement and Bid Opportunities
The City's procurement processes will not be affected by the Canada Post labour disruption. Current bid opportunities are available online at niagarafalls.bidsandtenders.ca For more information, please visit our Procurement Department at City Hall, online at niagarafalls.ca or by emailing [email protected]
The City will continue to monitor the situation and provide updates as they become available. For more information about City services facing impacts from the Canada Post strike, visit niagarafalls.ca For updates on the strike, visit canadapost.ca.
For more information, contact:
City of Niagara Falls
[email protected]
