Strategic Plan - Customer Service

We will deliver a welcoming and consistent customer service experience centred around the people we serve.

Objectives

• Embrace innovative technology and processes to efficiently meet customer needs, fostering greater engagement with the City
• Ensure the City is inclusive and accessible for customers across all services. Establish policies and practices that enable respectful, fair, and equitable treatment.
• Build and maintain customer trust through addressing customer requests and responsive communication
• Foster a culture of collaboration within internal departments for a consistent customer service experience
• Engage with customers to understand their needs, expectations, and preferences

Actions