| Department | Contact Information |
| Building | Email: pbd@niagarafalls.ca Phone: 905-356-7521 ext. 4330 |
| Business Development | Visit our contact page |
| Cemeteries | Email: cemeteries@niagarafalls.ca Phone: 905-356-7521 ext. 5224 |
| Chief Administrator's Office |
Email: service@niagarafalls.ca |
| City Council | Visit the City Council and Mayor page to contact members of council |
| Clerks |
Email: clerk@niagarafalls.ca |
| Finance | Email: service@niagarafalls.ca Phone: 905-356-7521 |
| Fire Services |
|
| Human Resources | Email: hr@niagarafalls.ca Phone: 905-356-7521 ext. 4317 |
| Legal Department | Email: legalservices@niagarafalls.ca Phone: 905-356-7521 |
| Mayor's Office | Email: service@niagarafalls.ca Phone: 905-356-7521 |
| Municipal Bylaw Enforcement Services | Email: municipalenforcementservices@niagarafalls.ca Phone: 905-356-7521 ext. 4700 |
| Municipal Works | Email: mwrequests@niagarafalls.ca Phone: 905-356-1355 |
| Museums | Email: nfhmuseum@niagarafalls.ca Phone: 905-356-7521 ext. 5900 |
| Parking | Email: tpservices@niagarafalls.ca Phone: 905-356-7521 ext. 4700 |
| Planning and Development | Email: pbd@niagarafalls.ca Phone: 905-356-7521 ext. 4330 |
| Recreation and Culture | Email: service@niagarafalls.ca Phone: 905-356-7521 |
| Transportation | Email: tpservices@niagarafalls.ca Phone: 905-356-7521 ext. 5200 |
Contact Us
The City of Niagara Falls, Canada, is here to help! Connect with our staff, find department contacts, or reach us anytime for municipal service emergencies.
At Your Service Niagara Falls
The At Your Service Niagara Falls Customer Portal gives easy access to City services, information, and non-emergency requests.
Ways to connect
Call 905-356-7521
Submit a request online at service.niagarafalls.ca
Email service@niagarafalls.ca
Visit us at two locations:
- City Hall, 4310 Queen Street, Niagara Falls
- MacBain Community Centre, 7150 Montrose Road, Niagara Falls
Emergencies after hours
City staff are available 24/7 to respond to municipal service-related emergencies, even when our administration offices are closed.
For urgent municipal issues, such as water main breaks or sewer backups, call the Municipal Service Centre at 905-356-1355.
Contact a City department
Department contact information
City facilities and operating hours
Contact Us
City of Niagara Falls
4310 Queen Street
P.O. Box 1023
Niagara Falls, ON L2E 6X5
Canada
905-356-7521
service@niagarafalls.ca