Contact Us | Niagara Falls

The City of Niagara Falls, Canada, is here to help! Connect with our staff, find department contacts, or reach us anytime for municipal service emergencies.

At Your Service Niagara Falls

The At Your Service Niagara Falls Customer Portal gives easy access to City services, information, and non-emergency requests.

Image of the At Your Service customer service counter at City Hall. Showing the counter and the lobby area in the left background.

Ways to connect

Call 905-356-7521
Submit a request online at service.niagarafalls.ca
Email service@niagarafalls.ca

Visit us at two locations:

City Hall, 4310 Queen Street, Niagara Falls
MacBain Community Centre, 7150 Montrose Road, Niagara Falls

Emergencies after hours

City staff are available 24/7 to respond to municipal service-related emergencies, even when our administration offices are closed.

For urgent municipal issues, such as water main breaks or sewer backups, call the Municipal Service Centre at 905-356-1355.

Contact a City department

Department contact information

Department	Contact Information
Building	Email: pbd@niagarafalls.ca Phone: 905-356-7521 ext. 4330
Business Development	Visit our contact page
Cemeteries	Email: cemeteries@niagarafalls.ca Phone: 905-356-7521 ext. 5224
Chief Administrator's Office	Email: service@niagarafalls.ca Phone: 905-356-7521
City Council	Visit the City Council and Mayor page to contact members of council
Clerks	Email: clerk@niagarafalls.ca Phone: 905-356-7521 ext. 4200
Finance	Email: service@niagarafalls.ca Phone: 905-356-7521
Fire Services	Fire Prevention, concerns and inspections: Email fireprevention@niagarafalls.ca, Phone 905-356-7521 ext. 2207 Fire Training: Phone 905-356-7521 ext. 2218 or 2240 Fire Communications: Phone 905-356-7521 ext. 2221 Fire Chief's Office and Administration: Email fireadmin@niagarafalls.ca, Phone 905-356-7521 ext. 2203 or 2230
Human Resources	Email: hr@niagarafalls.ca Phone: 905-356-7521 ext. 4317
Legal Department	Email: legalservices@niagarafalls.ca Phone: 905-356-7521
Mayor's Office	Email: service@niagarafalls.ca Phone: 905-356-7521
Municipal Bylaw Enforcement Services	Email: municipalenforcementservices@niagarafalls.ca Phone: 905-356-7521 ext. 4700
Municipal Works	Email: mwrequests@niagarafalls.ca Phone: 905-356-1355
Museums	Email: nfhmuseum@niagarafalls.ca Phone: 905-356-7521 ext. 5900
Parking	Email: tpservices@niagarafalls.ca Phone: 905-356-7521 ext. 4700
Planning and Development	Email: pbd@niagarafalls.ca Phone: 905-356-7521 ext. 4330
Recreation and Culture	Email: service@niagarafalls.ca Phone: 905-356-7521
Transportation	Email: tpservices@niagarafalls.ca Phone: 905-356-7521 ext. 5200

City facilities and operating hours

Cemetery Administration Office

The cemetery administration office is located at Fairview Cemetery.

Address: Fairview Cemetery, 4501 Stanley Avenue, Niagara Falls, Ontario, Canada L2E 4Z6
Phone: 905-356-7521 ext. 5224
Hours: Open Monday to Friday, 8:00 am to 3:30 pm. Appointments available upon request.
Holiday closures: Check the Holiday Closures page for closure dates

Chippawa Willoughby Arena

Address: 9000 Sodom Road, Niagara Falls, Ontario, Canada L2E 6S6
Phone: 905-356-7521 ext. 5601
Hours: To find hours and holiday closures, visit the Arenas and Skating page

City Hall

Address: 4310 Queen Street, Niagara Falls, Ontario, Canada L2E 6X5
Phone: 905-356-7521
Hours: Open Monday to Friday, 8:30 am to 4:30 pm
Holiday closures: Check the Holiday Closures page for closure dates

Gale Centre Arena

Address: 5152 Thorold Stone Road, Niagara Falls, Ontario, Canada L2E 0A2
Phone: 905-356-7521 ext. 5601
Hours: To find hours and holiday closures, visit the Arenas and Skating page

MacBain Community Centre

Address: 7150 Montrose Road, Niagara Falls, Ontario, Canada L2H 3N3
Phone: 905-356-7521
Hours: Visit the MacBain Community Centre page
Holiday closures: Check the MacBain Community Centre page for closure dates

Municipal Service Centre

Address: 3200 Stanley Avenue, Niagara Falls, Ontario, Canada L2E 6S4
Phone: 905-356-1355 (24 hours/7 days a week)
Office hours: Monday to Friday, 8:00 am to 4:00 pm
Holiday closures: Check the Holiday Closures page for closure dates

Niagara Falls Exchange

To find hours and contact details, visit the Exchange website.

Niagara Falls Museums

To find hours and contact details, visit the Niagara Falls Museums website.

Niagara Falls Public Library

For locations and operating hours, visit the Niagara Falls Public Library website.

Wayne Thomson Building

Address: 4343 Morrison Street, Niagara Falls, Ontario, Canada L2E 6Z9 (next to City Hall)
Phone: 905-356-7521
Hours:
- Engineering: Open Monday to Friday, 8:30 am to 4:30 pm
- Planning, Building, and Development: Open Monday to Friday, 8:00 am to 5:00 pm
Holiday closures: Check the Holiday Closures page for closure dates