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Access and review policy and protocol documents that guide City of Niagara Falls operations. These documents ensure transparency, accountability, and efficient services for our community.
Accessible customer service policy
We are dedicated to providing excellent customer service to all residents and visitors, treating everyone with dignity and respect. To achieve this, we recognize the diverse needs of our community, including those of individuals with disabilities.
Learn more about how we are actively working to enhance accessibility to our services, facilities, and information.
Accountability and transparency policy
Local governments in Ontario must be transparent and accountable. To ensure this, the Province created strict rules under Section 239 of the Municipal Act.
This policy outlines how the City of Niagara Falls will ensure that it is accountable and transparent to the public for its actions.
Alcohol risk management policy
The City of Niagara Falls owns and manages facilities where alcohol consumption is not permitted, and other facilities where alcohol consumption is permitted under the authority of a special occasion permit or catering endorsement.
AODA integrated accessibility standard regulation
The Corporation of the City of Niagara Falls is committed to eliminating barriers and improving accessibility for persons with disabilities to afford equal opportunities for programs and services. This policy is intended to meet the requirements of the Integrated Accessibility Standards (IAS), Ontario Regulation 191/11.
This policy clarifies the City's responsibility for ice allocation and administration.
This policy clarifies the City's responsibilities for arena administration.
The City of Niagara Falls provides a range of services to residents, businesses and visitors, and these services rely on physical assets such as roads, watermains, sewers, parks and recreation facilities and equipment, fire protection equipment, municipal administration facilities and a range of others. The City’s assets, which are essential to its service delivery, are best managed through effective asset management plans, policies and practices.
The City of Niagara Falls Civic Recognition Program provides an opportunity to recognize individuals, teams and groups that have brought honour to the community based on their achievements. Awards are presented for accomplishments in education, arts, culture, sport, recreational pursuits, and other special achievements.
The City of Niagara Falls Community Garden Program Policy is designed to guide and support community groups to successfully develop community gardens on City-owned property.
Niagara Falls City Council Members have the privilege of attaining elected office. That privilege carries significant responsibilities and obligations with respect to the public trust. In order to strengthen the role of Council and to enhance public trust with respect to the obligations of its Members, this Code is established to govern and regulate the ethical conduct of all Members and also supplements existing superior legislation, municipal by- laws and related corporate policies that govern Members’ conduct.
Decorum policy for public meetings
This policy establishes rules of decorum for people attending city-run meetings or events.
Learn more on the Decorum Policy page.
Detached additional dwelling units (emergency access and servicing requirements)
This policy clarifies the building code requirements for emergency access and site servicing for a detached additional dwelling unit (ADU) located on the same lot as a detached principal dwelling.
Events calendar posting criteria
The City of Niagara Falls will post information regarding activities, programs, meetings, events and festivals organized by the City, its affiliates, and public community events. The City of Niagara Falls reserves the right to edit event details and exclude the posting of an event onto to City Events Calendar. All events must meet the criteria outlined below.
Events submitted by staff or requests from the public will not be published on the City’s website calendar if they:
For the purpose of posting on this website, a fundraiser is defined as any event or campaign whose primary purpose is to raise money for a recognized non-profit organization or a registered charity. The City of Niagara Falls does not benefit from the proceeds of this fundraising event.
Notwithstanding the criteria listed above, the City of Niagara Falls reserves the right to post, refuse to post, or remove any event from its website calendar at any time, without notice.
To be considered for publication an event submission must be accompanied by a name and contact information of an individual from the event organizing committee. Anonymous postings of events will not be published. Decisions on whether or not to add remove or deny the posting of an event to the City’s website calendar will be made by the Web Services Administrator, Communications Officer, or City assigned designate.
If you have further questions, please send your inquiry by email to the Communications Officer.
Disclaimer:
Posting an event does not imply endorsement by the City. The City does not accept responsibility for any damages caused by posting of incorrect or inappropriate information. The City reserves the right to edit a message or category for grammar and clarity and the right to deny submissions at its sole discretion. The City reserves the right to revise its event calendar criteria at any time.
The purpose of this policy is to provide finance assistance in the form of fee waivers to non-profit groups or organizations that provide programs, services or events that are of a general benefit to the community. This policy is to ensure that the City’s support of festivals and events through the waiving of fees is facilitated in a fair and equitable manner and does not burden the City’s annual operating budget.
This policy shall apply to all Gateway Features with in the City of Niagara Falls, excluding
Gateway Features existing or proposed in commercial Site Plans or Plans of Condominium,
as defined under the Planning Act.
Honourary Street Naming Policy
The Honourary Street Naming Policy is intended to establish:
This policy applies to all proposals for Honourary Street naming in the City of Niagara Falls.
Industrial development charge grant program policy
The purpose of this policy is to ensure continuity of the City’s existing industrial use development charge (DC) exemptions, as outlined in the City’s 2019 DC Background Study.
Interim Community Improvement Plan (CIP) grant program policy
The purpose of this policy is to ensure continuity of the City’s existing Community Improvement Program Development Charge (DC) exemptions and incentives, as outlined in the City’s 2019 DC Background Study and within the City’s current Community Improvement programs.
Naming and renaming of city property policy
The purpose of this policy is to outline a procedure for the commemorative naming or renaming of City property including buildings, parks/open spaces, and component features and amenities as part of the acquisition and/or management of these spaces by the City of Niagara Falls.
Niagara Falls Sports Wall of Fame constitution
To honour and perpetuate the names and deeds of those individuals and teams whose athletic abilities have brought fame to themselves and Niagara Falls, and of those individuals whose knowledge, interest in, and work for sport have resulted in a climate which benefited athletes and athletics.
Playing field cancellation policy
This policy establishes and clarifies the City’s responsibility for playing field administration.
The City of Niagara Falls takes every precaution to protect your personal information on the internet. This privacy statement applies to interactions with the City of Niagara Falls web server. It does not apply to any other website.
Learn more on the Privacy Policy page.
This policy outlines the guiding principles of public procurement and the approach that the Corporation of the City of Niagara Falls will take when procuring goods, services and construction.
The applicant must install the Official Plan Amendment, Zoning By-law Amendment, Plan of Subdivision, and Plan of Vacant Land Condominium notice signs per the Planning Act and the requirements in this policy.
Activity subsidy fund policy
Through its fundraising activities, the Recreation Committee allocates limited subsidies to individuals requiring financial assistance to participate in community recreation and culture activities.
Financial assistance for leadership training funding policy
The Recreation Committee will annually include funds in their budget to assist individuals wishing to attend instructional sessions including seminars, coaches and training clinics.
Financial assistance for provincial, national, and international championships policy
The Recreation Committee will annually include funds in its budget to assist teams or individuals to participate in recreation type championships at a Provincial, National or International level.
Residential urban drainage assistance policy
The City of Niagara Falls is responsible for managing stormwater to preserve and protect life, support healthy natural resources, mitigate property damage, and complement sustainable growth within the City. It is recognized that some areas within the Urban Area, including private property, do not have positive drainage of stormwater to City right-of-ways.
The City of Niagara Falls is committed to ensuring the safety of service users and staff in its programs, facilities or properties, and fostering an environment where there is Respect for others, and Responsibility for all actions. The City will exercise no tolerance to any form of violence, vandalism or inappropriate behaviour in its programs, facilities or properties.
Innovation, Science, and Economic Development (ISED) Canada is responsible for the licensing and approval of telecommunication equipment and facilities in Niagara Falls. Council has no approval authority for telecommunication towers. As part of the application process, new tower proponents must consult with local municipalities and the public in accordance with local protocols and obtain comments. The decision of Council serves as a written response to ISED on behalf of the City for the new proposal.
The City has adopted a Consultation Process for Radio Telecommunication Facilities (Policy #: 500.20) that requires the proponent of a facility to hold a public information meeting and to forward any written or oral concerns/issues received from the public to the City to form part of their deliberation of the proposal. If concerns have been raised, the method by which the proponent has dealt with it must also be forwarded to the City. Policy #500.20 also contains siting and design criteria for new telecommunication towers, which new towers must meet, and if unable to do so, provide the City with a proper justification of their reasons.
This policy outlines a procedure for transferring outstanding water arrears on condominium utility accounts where there is one large meter and multiple individual tax accounts.
This policy outlines a procedure for estimating water consumption on malfunctioning water meters.
The purpose of this policy is to provide a framework for high water consumption adjustments applied to residential account holders as a one-time courtesy due to a leak at the property.
This policy outlines the procedure for placing water and sewer accounts on the water and sewer reluctant rate. The reluctant water rate is used when an account holder refuses to allow access to City employees to complete the necessary repairs or inspections in order to ensure the water meter is in sufficient condition and accurate meter readings are being obtained.
The purpose of this policy is to provide a framework for back billing of water and sewer consumption and service charges to account holders when there has been a lapse in billing, a billing error or has never been
billed.
This policy provides the framework for collection procedures for all water accounts.
This policy outlines the procedure for disconnecting and reconnecting water at a property to stop an account.
Winter maintenance policy plan
The objective of this Winter Maintenance Plan is to define the level of service to be maintained and procedures to be followed to reduce the hazards resulting from winter snow and ice and maintain the City's roadways and sidewalks in a safe condition.
Contact Us
City of Niagara Falls
4310 Queen Street
P.O. Box 1023
Niagara Falls, ON L2E 6X5
Canada
905-356-7521
service@niagarafalls.ca
