Welcome to our new website!

Welcome to our new City of Niagara Falls website! Explore our updated pages, improved navigation, and new features designed to serve you better.

Please note that for approximately 24 hours, you may experience intermittent changes or minor glitches as the update is completed. By January 8, the website will be fully updated and operating smoothly.

If you encounter any issues after January 7, please report them by emailing service@niagarafalls.ca or by calling 905-356-7521.

Strategic Plan - Financial Sustainability

Fostering a balanced and sustainable local economy achieved by expanding and diversifying the types of industries and businesses operating within the community. This involves attracting new businesses, supporting existing initiatives, and spurring innovation and entrepreneurship.

Objectives

  • Ensure responsible financial management and sustainable fiscal practices
  • Improve financial analysis, forecasting, and strategic decision-making processes
  • Introduce automated systems to improve accuracy, reduce administrative costs, and promote an enhanced user experience for residents
  • Implement corporate-wide asset management policies and plans to ensure the sustainability of our assets and infrastructure
  • Optimize the use of City assets across the corporation and generate additional revenue streams  

Actions

Budget control policy

75% complete | On track

  • Completed the draft policy for final review

  • Budget control policy is on track for approval in 2024

Financial analyst model

100% complete

  • Completed re-organization to shift from a function-based to a portfolio-based model, assigning departments to analysts for support 
  • Model well-received by departments and has allowed finance to build stronger relationships with the user groups

  • Continued refinement over time as new enterprise resource planning rolls out and existing roles and responsibilities transform

10 year capital plan

75% complete | On track

  • Presented the City's first 10-year capital plan to Council on November 28, 2023, as part of the 2024 Mayor's proposed capital budget
  • Limited growth information to be included after the development charges background study is complete

  • Staff to present a more comprehensive 10-year capital plan to Council alongside the 2025 capital budget, including growth-related projects

Review of rates and fees

100% complete

  • Reviewed and increased Recreation and Culture rates and fees

  • Monitor and review annually to ensure fees keep pace with inflation and focus on maximizing cost recovery via rates and fees, wherever possible

Asset management plan

75% complete | On track

  • Completed Non-Core Asset Management Plan, which Council passed on May 28, 2024
  • Kickoff of Levels of Service and Financial Plan Study - fall 2024

  • Establish levels of service by July 2025

Automated metering infrastructure

50% complete | Ahead of schedule

  • Completed the radio signal propagation study
  • Stanley Avenue site wind and load study complete
  • Discontinued contracted meter reading in October 2024

  • Stanley Avenue base station to be installed in Q1/Q2 of 2025

Modernization of parking programs

75% complete | On track

  • Parking strategic plan completed

  • Create an implementation plan for recommendations

New corporate sponsorship and advertising policies

75% complete | On track

  • New policies for Corporate Sponsorship, and Naming Rights and Advertising have been developed

  • Policies will proceed to Council in the fall of 2024. To highlight these opportunities, a new section on the City website will be developed

New enterprise resource planning (ERP) system

<25% complete | On track

  • Completed the request for proposal (RFP) process
  • Executed the contract with the software provider and implementation partner
  • Completed the project launch
  • Phase one training and design sessions are underway

  • Finalization of the design
  • Integrations and security
  • Validation and testing
  • Organization-wide training

New e-permitting and planning application software

100% complete

  • Implementation of phase one of the project is completed
  • Planning staff are utilizing the system and have been continually testing the online application portion of the solution

  • Ongoing staff training
  • Website enhancements
  • Exploring additional features and reporting

Contact Us

City of Niagara Falls
4310 Queen Street
P.O. Box 1023
Niagara Falls, ON L2E 6X5
Canada
905-356-7521
service@niagarafalls.ca