Welcome to our new website!

Welcome to our new City of Niagara Falls website! Explore our updated pages, improved navigation, and new features designed to serve you better.

Please note that for approximately 24 hours, you may experience intermittent changes or minor glitches as the update is completed. By January 8, the website will be fully updated and operating smoothly.

If you encounter any issues after January 7, please report them by emailing service@niagarafalls.ca or by calling 905-356-7521.

Corporate Values

We are committed to enhancing our customers' quality of life and service through a corporate culture that embraces and rewards our core values of accountability, teamwork, leadership, and respect. Our shared values are the guiding principles of the organization.

 

Accountability

  • We are personally responsible for our own decisions, actions and behaviour
  • We are accountable for accomplishing quality work in a timely manner
  • We recognize the importance of achieving positive results and continuously strive for excellence in the delivery of service to our customers
  • We are committed to managing the public resources entrusted to us in an efficient and effective manner
  • We display integrity through open and transparent decision-making and action consistent with policy

Teamwork

  • We value positive, effective working relationships with our internal and external customers
  • We understand that innovation, creativity, and good decision making are best achieved through teamwork
  • We collaborate and support one another as team members across departmental boundaries to meet common goals
  • We value a working culture that supports a safe, clean, healthy and productive work environment
  • We value honesty and integrity and expect everyone to treat each other with respect

Leadership

  • We value empowermetn and initiative, and support one another to identify opportunities, solve problems, and respond to challenges
  • We communicate and share information often, openly, and honestly
  • We understand the role we play, at all times, as ambassadors for the City
  • We continuously examine, adapt and improve the service we provide to our customers
  • We encourage and support staff in accessing learning and development opportunities to continuously develop, improve, and upgrade their knowledge and skills

Respect

  • We have relationships between Council, staff, and volunteers that are open and respectful
  • We engage in active listening and allow the opinions of others to be heard
  • We believe gossip is often negative, hurtful, and counter-productive to the workplace
  • We do not label people, bully, or tolerate any workplace harassment or discrimination, and we use appropriate language in the workplace
  • We do not harbour resentment, jealously, guilt, or bitterness towards others
  • We value positive and timely conflict resolution, but recognize that healthy disagreement can lead to constructive and innovative outcomes

Contact Us

City of Niagara Falls
Human Resources
4310 Queen Street
P.O. Box 1023
Niagara Falls, ON L2E 6X5
Canada
905-356-7521 ext. 4317
hr@niagarafalls.ca