Accessibility

We actively work to remove barriers and enhance accessibility to our services, facilities, and information. Explore our resources to learn how we’re making local government a more accessible place for all.

Alternative format request

If you need a document in an accessible format, we're here to help! We will work with you to provide the information you need in a way that suits you best.

Emergency and public safety information

We will help make emergency and public safety information accessible for people with disabilities. When you ask for this information, we’ll work with you to find the best way to meet your needs as quickly as possible. This applies only to information that is available to the public.

To request information in an accessible or alternative format, please fill out the online form. We're happy to assist you!

Contact us

If you need assistance, please call 905-356-7521 or email service@niagarafalls.ca.

Make an alternative format request

Accessible parking

Visit these sections for information on accessible parking permits and parking lot owner requirements.

Mayor's Accessibility Advisory Committee

We believe that an accessible community is a healthy one.

To learn more, visit the Mayor's Accessibility Advisory Committee page.

Policies on accessibility

Accessible customer service policy

We are dedicated to providing excellent customer service to all residents and visitors, treating everyone with dignity and respect. To achieve this, we recognize the diverse needs of our community, including those of individuals with disabilities.

The Accessibility for Ontarians with Disabilities Act (AODA) requires us to identify, remove, and prevent barriers to accessible customer service. This means we will follow specific guidelines, like notifying you of any temporary service disruptions. Plus, all our staff, Council Members, volunteers, and contractors receive training on how to provide accessible customer service.

To learn more, review the Accessible Customer Service Policy.

Integrating accessibility standards and multi-year plan

Website accessibility and usability

We’ve taken steps to ensure all website visitors can easily find the information they need. We are actively working to meet the Web Content Accessibility Guidelines (WCAG) 2.0 standards. Plus, each web page on our site can be read aloud for added accessibility.

Click on the listen button located at the top of each webpage to have the content read to you.

Web Content Accessibility Guidelines (WCAG) 2.0.

How to report a website problem

You can submit a website problem, suggestion, or ask a website question in a few easy ways:

Submit a website inquiry