Water Meter Replacement Program
The City of Niagara Falls is replacing water meters at commercial and industrial properties to improve the accuracy and reliability of water consumption measurements.
The City has partnered with Neptune Technology Group, the authorized contractor responsible for completing the replacements. Neptune will contact affected property owners and businesses to arrange appointments.
About the program
Existing mechanical water meters will be replaced with modern, non-mechanical meters. These upgrades will help:
- Improve water meter reading and billing accuracy
- Support water conservation
- Reduce meter failures and maintenance issues
- Improve the reliability and efficiency of the City's water metering system
Booking your appointment
If your property is part of the program, you will receive a notification with instructions for scheduling your water meter replacement.
Appointments can be booked directly through Neptune Technology Group.
Book online:
Visit watermeterappt.com and enter the reference number provided in your Neptune notification letter to view available appointments.
Book by phone:
Call Neptune at 1-800-667-4387.
Neptune Contact Centre hours:
- Monday to Thursday: 8:00 am to 8:00 pm
- Friday: 8:00 am to 6:00 pm
What to expect during your appointment
- A Neptune technician will attend your property to replace the existing water meter
- The duration of work will vary, depending on the condition and complexity of the plumbing configuration
- A temporary water service interruption may be necessary
- Regular installation appointments are available Monday to Friday, from 8 am to 4 pm
- Fees may apply for missed appointments, properties that are not ready for installation, or appointments outside regular business hours
Preparing for your appointment
Before the technician arrives, please:
- Ensure the area around your water meter is clear and accessible
- Please ensure that the meter isolation valves and bypass valve have been exercised and are in good working order. A complete shutdown of flow through the water meter is required to replace the water meter. Please contact the City no less than 48 hours in advance of the replacement appointment to remove the bypass lock.
- Arrange for someone to be available to provide access to the water meter
Properties that are not ready for installation may be subject to additional fees.
Technician identification and safety
Neptune Technology Group is the City's authorized contractor for this program.
All authorized Neptune technicians will carry company photo identification and may arrive in branded vehicles.
If you have concerns or would like to verify a technician's identity, contact the City of Niagara Falls before allowing access to your property.