Flood Recovery Support

Following the heavy rainfall and flooding on August 2, 2026, the City of Niagara Falls has established a Flood Recovery Support Registry to assist eligible residents with flood cleanup and the disposal of flood-related waste.

What you should do first

If your property has been damaged by flooding:

  • Contact your insurance provider as soon as possible to begin the claims process
  • If it is safe to do so, document the damage with photos or videos before beginning cleanup
  • Register with the Flood Recovery Support Registry if you require flood debris disposal assistance or wish to be considered for any potential additional curbside collection that may be offered

Who is eligible and what support is available? 

The Flood Recovery Support Registry is available to residential property owners and tenants within the City of Niagara Falls whose homes or properties were affected by the August 2, 2026 flooding. 

Eligible residents who register through the Flood Recovery Support Registry may receive:

  • Waste drop-off passes for Niagara Region public waste depots
  • Consideration for an additional curbside collection of flood-related materials, should one be scheduled

Please note: The registration deadline for the scheduled curbside flood debris collection was 3:00 pm on August 7, 2026. Residents may continue to register until 3:00 pm on Friday, August 14, 2026 to be considered should an additional curbside collection be scheduled. An additional collection is not guaranteed. If another collection is approved, registered residents will be contacted directly.

How do I register?

Registration for flood recovery support, including Niagara Region waste drop-off passes and consideration for a potential additional curbside collection, is open until 3:00 pm on Friday, August 14, 2026. 

The waste drop-off pass is valid from August 5 to August 15, 2026 and may be used at participating Niagara Region public waste drop-off depots.

Residents can register in one of the following ways:

City Hall, 4310 Queen Street

  • Monday to Friday: 8:30 am to 4:30 pm

MacBain Community Centre, 7150 Montrose Road

  • Monday to Friday: 7:00 am to 9:00 pm
  • Saturday and Sunday: 7:00 am to 5:00 pm

Please note that the At Your Service counter at MacBain Community Centre may open later than its regular 7:00 am this week. Please call 905-356-7521 before visiting to confirm current opening hours 

Your patience is appreciated. At Your Service Niagara Falls may experience higher-than-normal call volumes. Residents are encouraged to register online where possible or visit either At Your Service location for assistance. 

Flood Recovery Support Registry

Eligibility requirements

The Flood Recovery Support Registry is intended to assist eligible residential property owners and tenants whose homes or properties were affected by the August 2, 2026 flooding. 

As this program is funded by the taxpayers of the City of Niagara Falls, residents registering for support will be required to confirm that: 

  • They are the property owner or tenant of the affected property
  • Their property sustained flood damage as a result of the August 2, 2026 storm
  • They have filed an insurance claim, do not have insurance, or chose not to file a claim due to the limited nature of the damage
  • The services provided through this program will be used only for flood-related materials
  • They will provide supporting documentation if requested by the City of Niagara Falls to verify eligibility

The City of Niagara Falls may conduct audits to confirm eligibility. Providing false information or making false representations may result in fines. 

Frequently asked questions

Once your Flood Recovery Support Registry application has been reviewed and approved, the City will provide you with a digital waste drop-off pass (confirmation code) assigned to your registered property address. 

The pass is valid from August 5 to August 15, 2026 and may be used at participating Niagara Region public waste drop-off depots. 

Requirements

To use the waste drop-off pass, residents must:

  • Present their Flood Recovery Support Registry confirmation code issued by At Your Service Niagara Falls, along with the associated property address to the site scale attendant
  • Adhere to the disposal limit of one truck and one trailer load of flood-related waste per household
  • If you are unable to transport the materials yourself, a contractor, family member or friend may transport flood-related waste on your behalf, provided they present your Flood Recovery Support Registry confirmation code and associated property address at the participating waste drop-off depot. Adhere to the disposal limit of one truck and one trailer load of flood-related waste per household.

Participating waste drop-off locations 

Waste drop-off passes will be accepted at the following Niagara Region public waste depots:

  • Humberstone Landfill (Welland)
  • Bridge Street Waste and Recycling Drop-Off Depot (Fort Erie)

Visit www.niagararegion.ca/waste for hours and locations of drop-off depots.

These items must never be placed in household garbage. 

They can be taken free of charge to a Niagara Region Household Hazardous Waste Depot. 

The nearest depot for Niagara Falls residents is:

Thorold Household Hazardous Waste Depot 
3557 Thorold Townline Road, Thorold 

Hours:

  •  Monday to Friday: 8:00 am to 5:00 pm
  • Saturday: 8:00 am to 4:00 pm 

For additional hazardous waste depot locations, visit niagararegion.ca/waste.

No. There is no cost to eligible residents who register through the Flood Recovery Support Registry for these additional flood recovery waste disposal services and any additional curbside collection that may be approved. 

The cost of this program will be borne through the City’s budget and we ask that residents use this program appropriately. 

No. The Flood Recovery Support Registry is available only to residential property owners and tenants within the City of Niagara Falls whose homes or properties were affected by the August 2, 2026 flooding. Commercial, industrial and institutional properties are not eligible for this program. 

For waste collection and disposal questions, contact the Niagara Region Waste Info Line at 905-356-4141. 

City crews continue to respond to service requests and work alongside regional and community partners to support recovery efforts. This page will be updated as additional information and services become available.

Contact Us

City of Niagara Falls
4310 Queen Street
P.O. Box 1023
Niagara Falls, ON L2E 6X5
Canada
905-356-7521
service@niagarafalls.ca