Flood Recovery Support

Following the heavy rainfall and flooding on August 2, 2026, the City of Niagara Falls has established a Flood Recovery Support Registry to assist eligible residents with flood cleanup and the disposal of flood-related waste.

What you should do first

If your property has been damaged by flooding:

  • Contact your insurance provider as soon as possible to begin the claims process
  • If it is safe to do so, document the damage with photos or videos before beginning cleanup
  • Register with the Flood Recovery Support Registry if you require waste collection or disposal assistance

Who is eligible and what support is available? 

The Flood Recovery Support Registry is available to residential property owners and tenants within the City of Niagara Falls whose homes or properties were affected by the August 2, 2026 flooding.

Eligible residents who register through the Flood Recovery Support Registry may receive:

  • Additional curbside collection of flood-related household waste
  • Waste drop-off passes for Niagara Region public waste depots

How do I register?

Registration is required to receive flood recovery support services. Applications must be submitted by 3:00 p.m. on Friday, August 7, 2026 to allow the collection contractor to plan for the scheduled curbside collection on Monday, August 10, 2026. 

Residents can register in one of the following ways:

City Hall, 4310 Queen Street

  • Monday to Friday: 8:30 am to 4:30 pm

MacBain Community Centre, 7150 Montrose Road

  • Monday to Friday: 7:00 am to 9:00 pm
  • Saturday and Sunday: 7:00 am to 5:00 pm

Please note that the At Your Service counter at MacBain Community Centre may open later than its regular 7:00 am this week. Please call 905-356-7521 before visiting to confirm current opening hours 

Your patience is appreciated. At Your Service Niagara Falls may experience higher-than-normal call volumes. Residents are encouraged to register online where possible or visit either At Your Service location for assistance. 

Flood Recovery Support Registry

Eligibility requirements

The Flood Recovery Support Registry is intended to assist eligible residential property owners and tenants whose homes or properties were affected by the August 2, 2026 flooding. 

As this program is funded by the taxpayers of the City of Niagara Falls, residents registering for support will be required to confirm that: 

  • They are the property owner or tenant of the affected property
  • Their property sustained flood damage as a result of the August 2, 2026 storm
  • They have filed an insurance claim, do not have insurance, or chose not to file a claim due to the limited nature of the damage
  • The services provided through this program will be used only for flood-related materials
  • They will provide supporting documentation if requested by the City of Niagara Falls to verify eligibility

The City of Niagara Falls may conduct audits to confirm eligibility. Providing false information or making false representations may result in fines.

Frequently asked questions

Once your Flood Recovery Support Registry application has been reviewed and approved, the City will provide you with a digital waste drop-off pass (confirmation code) assigned to your registered property address. 

The pass is valid from August 5 to August 15, 2026 and may be used at participating Niagara Region public waste drop-off depots. 

Requirements

To use the waste drop-off pass, residents must:

  • Present their Flood Recovery Support Registry confirmation code issued by At Your Service Niagara Falls, along with the associated property address to the site scale attendant
  • Adhere to the disposal limit of one truck and one trailer load of flood-related waste per household
  • If you are unable to transport the materials yourself, a contractor, family member or friend may transport flood-related waste on your behalf, provided they present your Flood Recovery Support Registry confirmation code and associated property address at the participating waste drop-off depot. Adhere to the disposal limit of one truck and one trailer load of flood-related waste per household

Participating waste drop-off locations 

Waste drop-off passes will be accepted at the following Niagara Region public waste depots:

  • Humberstone Landfill (Welland)
  • Bridge Street Waste and Recycling Drop-Off Depot (Fort Erie)

Visit www.niagararegion.ca/waste for hours and locations of drop-off depots.

Residential properties within the City of Niagara Falls that were affected by the August 2, 2026 flooding are eligible for additional curbside collection of flood-related waste. 

Once registered, the City of Niagara Falls will provide your address to the Niagara Region to coordinate an additional curbside collection scheduled for one day on Monday, August 10, 2026. 

Regular household waste and organics will continue to be collected on your regularly scheduled collection day and will remain subject to the existing collection limits and requirements. 

Please note: 

  • Place all materials intended for collection within 4 feet of the roadway
  • Keep items not intended for collection, such as bicycles, personal belongings and contractor equipment, separate from curbside collection materials
  • Garbage must be contained to be collected
  • Garbage should not be loose inside of garbage containers and must be bagged
  • Several smaller kitchen sized garbage bags may be used and placed inside a garbage container for placement at the curb. 

Curbside collection days

Find your next collection day and sign up for reminders by searching your address on the Niagara Region website: Find your collection day

Materials must be at the curb by 7:00 am on Monday, August 10.

Registered Flood Recovery Support properties only: Flood-related household contents, debris, and construction, demolition or renovation materials may be placed out for this special curbside collection or taken to a participating Niagara Region public waste drop-off depot. 

Examples include:

  • Drywall
  • Insulation
  • Concrete and bricks
  • Construction wood
  • Asphalt and ceramic tile
  • Wood or laminate flooring
  • Rolled carpeting
  • Roofing shingles
  • Plumbing pipes 

Large household items, such as furniture, will also be accepted for registered properties. There is no requirement to book a separate large item collection. 

Residents are encouraged to use their Niagara Region waste drop-off pass where possible. Curbside collection resources will be limited and, due to the widespread impacts of the storm across Niagara region, collection may take longer than usual. 

Participating waste drop-off depots

Public waste depots are open:

  • Monday to Friday: 8:00 am to 5:00 pm
  • Saturday: 8:00 am to 4:00 pm

Nearby participating depots include:

  • Humberstone Landfill Depot (Welland)
  • Bridge Street Waste and Recycling Drop-Off Depot (Fort Erie)

The following items are not accepted for curbside collection:

  • Household hazardous waste
  • Batteries
  • Light bulbs
  • Paint
  • Oils and other liquid materials
  • Scrap metal
  • Household appliances (such as refrigerators, freezers, dishwashers, washing machines and dryers)

These items must never be placed in household garbage. 

They can be taken free of charge to a Niagara Region Household Hazardous Waste Depot. 

The nearest depot for Niagara Falls residents is:

Thorold Household Hazardous Waste Depot 
3557 Thorold Townline Road, Thorold 

Hours:

  •  Monday to Friday: 8:00 am to 5:00 pm
  • Saturday: 8:00 am to 4:00 pm 

For additional hazardous waste depot locations, visit niagararegion.ca/waste.

No. There is no cost to eligible residents who register through the Flood Recovery Support Registry for these additional flood recovery waste collection and disposal services. 

The cost of this program will be borne through the City’s budget and we ask that residents use this program appropriately.

No. The Flood Recovery Support Registry is available only to residential property owners and tenants within the City of Niagara Falls whose homes or properties were affected by the August 2, 2026 flooding. Commercial, industrial and institutional properties are not eligible for this program.

For waste collection and disposal questions, contact the Niagara Region Waste Info Line at 905-356-4141. 

City crews continue to respond to service requests and work alongside regional and community partners to support recovery efforts. This page will be updated as additional information and services become available. 

Contact Us

City of Niagara Falls
4310 Queen Street
P.O. Box 1023
Niagara Falls, ON L2E 6X5
Canada
905-356-7521
service@niagarafalls.ca