Roadway Service Levels | Niagara Falls

We work year-round to help keep roads safe for everyone. This page explains how long it takes us to repair potholes and clear snow and ice based on road class.

Road classification and level of service

Repair timelines follow the Ontario Minimum Maintenance Standards and depend on the road class.

Ontario roads and highways are grouped into classes based on:

Traffic volume
Speed limits
Road size

Use the information on this page to:

Find your road class
See pothole repair timelines
Learn when snow and ice clearing begins

Find your road class

Want to know when your street will be cleared or when a pothole will be fixed?

Enter your address to find the road class
Use the tables on this page to view maintenance timelines

Search road classifications

Pothole repairs

We repair potholes after they are identified or reported. Repair times depend on the road class and the size and depth of the pothole. Learn all about potholes and how to report them on our potholes page.

Potholes on Paved Surface of Roadway
Road class	Surface Area	Depth	Time
Class 2 Major Arterial or Collector Roads	800 cm²	8 cm	4 days
Class 3 Collector Roads or Bus Routes	1000 cm²	8 cm	7 days
Class 4 Residential or Commercial Roads	1000 cm²	8 cm	14 days
Class 5 Residential Roads	1000 cm²	8 cm	30 days

Snow and ice maintenance

We begin winter maintenance after snow or icy conditions are identified or reported. Learn more on our Snow Clearing page.

Snow Accumulation - Roadways
Road class	Average daily traffic	Depth of snow accumulation	Time to clear snow after a storm ends	Time to treat icy roadways once identified (i.e. salt, sand)
Class 2 Major Arterial or Collector Roads	More than 15,000 vehicles	5 cm	Within 6 hours	Within 4 hours
Class 3 Collector Roads or Bus Routes	Between 4,000 and 15,000 vehicles	8 cm	Within 12 hours	Within 8 hours
Class 4 Residential or Commercial Roads	Between 500 and 4,000 vehicles	8 cm	Within 16 hours	Within 12 hours
Class 5 Residential Roads	Between 50 and 500 vehicles	10 cm	Within 24 hours	Within 16 hours

Significant weather events

When a significant weather event is declared, it pauses regular winter maintenance timelines. Once the event ends, the City resumes normal service timelines.

Significant weather events affect road and sidewalk conditions. Please use extra caution when travelling.

Find updates, maps and event information on the Niagara Region website: Significant Weather Events In Niagara.