City of Niagara Falls launches new Planning, Building & Development CityView Chat service

NIAGARA FALLS, ON -  The City of Niagara Falls has introduced a new way to support builders, developers, and residents navigating the City’s Planning, Building, and Development application and permit process. Starting today, the department has launched CityView Chat, a live online service dedicated exclusively to users of the CityView Portal.

The CityView Portal is the City’s online platform for submitting building permit applications, planning applications, and development-related requests and making associated payments. With the launch of CityView Chat, applicants can now connect directly with Planning, Building, and Development staff for real-time assistance during regular business hours (Monday through Friday, 8:30 a.m. to 4:30 p.m.).

CityView Chat is designed to help users with:

• Submitting building permit and planning applications
• Making payments through the Portal
• Navigating the CityView system

CityView Chat is a specialized tool created for the Planning, Building & Development Department. Its purpose is to provide enhanced support for the development industry while fostering stronger engagement with residents on planning and building initiatives within Niagara Falls.

To access CityView Chat, visit the CityView Portal through the City Dashboard at www.niagarafalls.ca/cityview.

 
For more information, please contact:
Ashley D’Amico 
Planning, Building & Development Services Analyst
City of Niagara Falls 
ashleydamico@niagarafalls.ca