At Your Service Niagara Falls

Putting you at the heart of everything we do. With extended hours and multiple service channels - including phone, in-person at two locations, and online - At Your Service Niagara Falls is committed to delivering a modern, accessible, and welcoming experience to all residents, businesses, and visitors.

 

Ways to connect

Visit us

Two customer service locations to serve you.

Call us

905-356-7521

Email us

We will respond to your email during operating hours.

Submit online

You can access our online portal at any time.

At Your Service - locations and operating hours

City Hall - Monday to Friday 8:30 am to 4:30 pm

City Hall - Saturday & Sunday Closed

MacBain Community Centre - Monday to Friday 7:00 am to 9:00 pm

MacBain Community Centre - Saturday & Sunday 7:00 am to 5:00 pm

At Your Service customer service counter located at Niagara Falls City Hall.
City Hall, 4310 Queen Street
Image of the entrance of the At Your Service Niagara Falls customer service room at the MacBain Community Centre. Showing the City logo and name at the top and glass doors and windows. The service counter is inside the room in the background.
MacBain Community Centre, 7150 Montrose Road

Apply, pay or register online

City Dashboard

Online access to building permits, planning applications, water and property tax accounts.

CityView Portal

Building permit and Planning applications.
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ActiveNet

Your one-stop spot to register for fun programs, book spaces, and manage your family's activities online. Learn how to create an account.

Share your feedback

Provide feedback or submit a complaint

Tell us your suggestions or submit a complaint for investigation.

Let's Talk

Visit our engagement site and share your thoughts on a project or survey.
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Submit a compliment

Have a positive experience at a facility or with a staff member? Tell us about it.

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We actively work to remove barriers and enhance accessibility to our services, facilities, and information
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Our weekly video series, where City experts break down common questions and share helpful information.

Contact us

Find department contacts, facility operating hours, and emergency after-hours information.

Contact Us

City of Niagara Falls
4310 Queen Street
P.O. Box 1023
Niagara Falls, ON L2E 6X5
Canada
905-356-7521
service@niagarafalls.ca