COVID-19 Niagara Falls

For the most up-to-date information on COVID-19 Response Efforts, visit: 

Emergency Orders Non-compliance Complaints

Concerns over a non-essential business operating or a gathering occurring in contravention of the emergency orders that were made under the Emergency Management & Civil Protection Act?

The City of Niagara Falls Municipal By-Law Enforcement team is available to respond to concerns from the public as follows:

  • Every day 8:30 am to 8:30 pm by completing the COVID-19 Complaint Form  or by calling 905-356-7521 ext. 4253/4341.
  • After hours, or if urgent, contact the Niagara Regional Police non-emergency line at 905-688-4111.

 Questions? Call Stop the Spread Business Information Line:

  • 1-888-444-3659

City of Niagara Falls COVID-19 Response Efforts:

The health and welfare of our staff, residents and visitors is a top priority for the City of Niagara Falls as we are following the ever changing impact of the Coronavirus (COVID-19). As this is a rapidly evolving situation, the City's Emergency Operations Centre (EOC) is activated. Discussions and decisions are being made on a daily basis.  The role of the City’s EOC, staffed by employees trained in emergency management, is to coordinate a response to any type of emergency. The EOC provides support and resources in the event of an emergency and ensures business continuity for City of Niagara Falls services. This provides the City the opportunity to have key staff at the table to ensure we are making decisions that help protect the public and our employees.

Further to the Premier of Ontario declaring a State of Emergency, and the Prime Minister of Canada encouraging Canadians to stay home wherever possible, the City of Niagara Falls will be prioritizing the delivery of all essential services, effective immediately, to help slow the spread of COVID-19. The closure of all City facilities to the public has affected our ability to delivery some City services.

The City’s Emergency Operations Centre (EOC) has identified that the following essential services will be maintained during this time:

  • Fire Services
  • Transit
  • Burials
  • Water & Sewer Emergency repairs
  • Water Meter Sales to support building occupancy
  • Road Condition Inspection
  • Major Road, Pothole and Trench repairs
  • Winter Maintenance
  • Forestry Emergencies
  • Fleet Emergency and Essential Services Support
  • Limited Building Permit Inspections
  • Capital Project Continuance
  • View the FAQ on City Services page for details about any changes to these services.

All other services are subject to delay. The City would like to thank residents in advance for their cooperation, patience and understanding during these unprecedented circumstances. City of Niagara Falls staff will remain available to assist and serve citizens online and over the phone. Phones will continue to be answered between the hours of 8:30 AM and 4:30 PM Monday to Friday (905-356-7521), and online services will remain available at For more information regarding the City’s ongoing response to COVID-19, citizens are encouraged to visit a new Frequently Asked Questions section, to help residents access the information they need.

Contact Niagara Region Public Health and Emergency Services by calling 905-688-8248 ext. 7330 or toll-free 1-888-505-6074 if you have a fever, or new cough, or shortness of breath and difficulty breathing, and any of the following:

  • Travelled outside of Canada in the 14 days before onset of illness
  • Close contact with a confirmed case of COVID-19
  • Close contact with a person with acute respiratory illness who travelled to affected areas within 14 days prior to their illness onset

As this is an evolving situation, we continue to remind everyone the importance of using credible sources to stay informed. We encourage all Niagara residents and visitors to visit the Niagara Region’s Public Health Novel Coronavirus (COVID-19) webpage.

For information regarding travel, please visit the Government of Canada website.

Visit Ontario’s website to learn more about how the province continues to protect Ontarians from COVID-19.